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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3665 reviews 61%
4 star 1354 reviews 23%
3 star 202 reviews 3%
2 star 397 reviews 7%
1 star 356 reviews 6%
Review Us
Casie S.
1 out of 5
5/7/2026
Noone can return phone calls/messages. I finally had to have the receptionist go talk to service for me and it was ALL her that got ANY information to me
Sally C.
4 out of 5
5/7/2026
Mr Mike is great
Amy P.
5 out of 5
5/7/2026
Jared was respectful & communicated clearly. He returned calls quickly & was always pleasant.
Heidi O.
5 out of 5
5/7/2026
Service was very fast and they communicated with me throughout.
Richard W.
2 out of 5
5/7/2026
Miss Patton’s services were superb. But I was shocked that a Toyota dealership does not have a vacuum with which to vacuum the floor of my car! I bought my first Toyota (of many) in the 1980s, and every dealership I dealt with (in a variety of states) had a vacuum for vacuuming the floor of my cars. I know of an independent garage here in Lincoln, and it has a vacuum, so I think I will take my maintenance business to them instead of to Baxter Toyota.
Janet C.
5 out of 5
5/7/2026
Everyone was prompt and courteous-thank you!
Glenda F.
5 out of 5
5/7/2026
They did the job in a very timely manner.
Carol S.
5 out of 5
5/7/2026
He was amazing
James M.
5 out of 5
5/7/2026
Work was done ahead of schedule, done completely and explained. Courteous staff and pleasant waiting room.
Deborah W.
3 out of 5
5/7/2026
Stephanie went beyond. Tires didn’t come in when scheduled. Had to reschedule but she got me a car to drive so Ibwouldn’t miss Appointments.
Ivan T.
4 out of 5
5/7/2026
Having coffe available at 6:30am was appreciated.
Darrell F.
5 out of 5
5/7/2026
She did a great job. She was friendly and professional upon greeting, and she handled the service in an expeditious manner.
Pamela P.
5 out of 5
5/7/2026
Explained everything in detail. Appreciate the good service!
Mary D.
4 out of 5
5/7/2026
Service is always on time, well documented, and efficiently completed. When I leave the service area, I am 100% certain that my car is operating at it's best. This is why I have driven a Toyota for 30+ years. Not all dealerships and service departments are the same. Baxter Toyota and its predecessors are far better than the service that I received in Florida from 2020-21.
Maryjo E.
3 out of 5
5/6/2026
I was very satisfied with Erin Cahill's service. There were some issues with the actual mechanical service. I had requested to speak with Matt Quimby who was unable to address my concerns. Ryan from mechanics did speak to my husband and me and Jeremy showed my husband what was corrected on our car today. Part of the damaged wiring had been overlooked in the initial repairs.
Leonard H.
4 out of 5
5/6/2026
Easy to talk with and helped with my next milage service
Tarek A.
5 out of 5
5/6/2026
Thank you Baxter Toytoa
Curtis M.
2 out of 5
5/6/2026
Service is typically very good but I needed my truck by a certain time and it was done late causing me to be late to a very important appointment. Its the only time since purchasing the truck I had a time crunch.
Paul G.
5 out of 5
5/6/2026
Good job
William H.
4 out of 5
5/5/2026
How soon is the visor expected to come in?

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