Baxter Toyota of Lincoln Auto Repair Service

I greatly appreciate Erin's effort into getting me A Sienna for a loaner. With a family of four kids This is a great help! Not only that, her professionalism and understanding when issues arises. I also greatly appreciate the tech looking into my moonroof issue. The rattle that was there before is finally gone!

Erin was great to work with. She is friendly and knowledgeable. Fantastic person

Very fast and very informative Very friendly and I appreciated him being honest when I had questions.

Everything was great. The Uber ride back home really bailed me out when I didnt have arrangements for a drop off. Really appreciated the effort.

The service took a reasonable time and the cost was also reasonable. Suggestions were made re additional service but not pushed aggressively.

It was my first visit to Baxter! On 0–10. You did 12! All was great. Tom

He was very open and honest about my needs and didn’t make me feel pressured to proceed.

I don't understand why it took over 2 hours to get my oil changed and a new battery installed. I had an appointment and arrived early so it was closer to 2 1/2 hours that I waited. When I arrived I was told someone would be with me shortly. Brie was working on something. When she finished she indicated she was ready to help me. I felt she should have greeted me with a good morning, thank you for waiting but it was strictly business. During the morning I got 2 texts informing me of the multi point inspection. That was the only communication I received during my long wait. When my vehicle was done Beie stepped into to lobby and called my name. I could barely hear her as I was sitting on the couches around the corner. She didn't make any further attempt to find me but returned to her desk and called me. I quickly gathered my things and headed around the corner. By the time I turned the corner my phone was ringing. As soon I as I got to her desk she rattled off my total. I had to ask again for the total after I got my checkbook out, I felt that I was an inconvenience. I didn't get the feeling that my business was appreciated. This was not the experience I have previously received and am accustomed to from Baxter Toyota. I was very disappointed with my experience.

I have been buying Toyota cars for over 40 years and dealing with the local Toyota deal ship over that time. Keep up the good work!

Only had to wait half an hour. That was good. Last time it was 2 hours.

Was told it would take 3 to 4 hours for my truck to be fixed and it was about 7 hours and no one updated on the time. Not sure why Baxter employees have a phone and voicemail when they either don’t check it or just don’t care to call back. when you call the receptionist made us pass you around.

Stephanie has helped me on a couple visits and she is always professional but also has friendliness to make my visits easy and trusting that all will be handled

Jared is very good in dealing and interacting with customers! I was very well pleased with the service!

Thank you so much for the great service!

I really liked how Jared highlighted the information for the rebate on the tires.

I love bringing my car to Baxter. Everyone is so nice and helpful.

Professional and pleasant to work with!

Great service

Not great news today, but the options were clearly laid out. She also got me scheduled quickly.

Jared is always great and my preferred service advisor.