Baxter Toyota of Lincoln Auto Repair Service

You always do a great job.

Friendly lady that checked me in for my tire rotation. The world needs more people like her.

She was cheerful. She was helpful. When I mentioned something about the tire pressure and mentioned I should get a pressure check gauge someday she finished her paperwork and then came back with a pressure gauge free of charge. A tremendous courtesy. She also applied my coupon for an oil change and tire rotation- a nice little savings - I always look for those in the mail.

When I checked in, I mentioned my rear lights needed checked as a friend mentioned at least one was out. When I picked up the vehicle I confirmed this was done and was assured it was but no light was changed so I asked them to check it while I watched. Clearly annoyed, the service provider checked and found 2 lights out (brake and reverse). Was quoted cost and told tech was new and would get a talking to. $100 later, I was told there were actually 3 bulbs out, but I wouldn't have to pay for the 3rd bulb labor (but also wasn't told what 3rd bulb was out). I questioned if the lights are part of the multipoint inspection and was told yes. I now don't trust the multipoint inspection since the very easily identified lights were missed. Also, outside of saying "this tech would get training", not much was done for me as the customer having to wait additional time for something that should have been handled during the oil/tire rotation service time.

Justin kept me informed of what they found had pictures, got a driver to pick me up so I could get my Highlander.

Fantastic service, she was super helpful

Amazing service

Excellent service starting with Stephanie — and then from the technician.

Very good service and I was in and out within a half hour.

Erin was very helpful and pleasant to work with. Thanks

Stephanie was very friendly and helpful!

Check in was good. Had to wait 40 minutes for a shuttle, was told it would be about 20 minutes. Video of inspection and link to report after inspection was very helpful. One of the issues was a warranty repair. Issue was partially resolved but I will probably need to bring back for more work.

Brae did a great job and took care of all that I needed. Thank you! Chris

Stephanie is the best service advisor I've ever worked with at Baxter. She immediately apprised me of the focus of service for my vehicle and of the application of my pre-paid warranty services to my vehicle. She made me feel welcome from the moment she stepped to my car in the servive entry to the final review of the condition of my vehicle. I thank the management of the Baxter Service Department for its operation of a recruitment, selection, training, and supervision program thatled to the hiring of Stephanie Swain. She is an exemplar the best traits of excellence in service advisory. Danny D

On time and job well done

Brae was terrific. Asked for her card to ensure she takes care of my next visit. First class all the way

I didn't have an appointment but knew I needed to be able to open my gas lock on my road trip. Justin fixed it while I waited. Happy they took the little time out took to take care of it right away!

Easy to get scheduled for 30K service and service completed while we waited.

Great kid, Jared. He took good care of me and kept me informed. I really appreciated him.

Good service! Clear explanation and answers.