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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3603 reviews 61%
4 star 1332 reviews 23%
3 star 201 reviews 3%
2 star 385 reviews 7%
1 star 349 reviews 6%
Review Us
Barbara S.
5 out of 5
5/5/2026
The service was completed on a timely basis and it was clearly stated the Service work that was completed. Erin answered the questions I had and I was very pleased with harvesting my car!
Dwayne B.
5 out of 5
5/5/2026
Timely efficient visit, done on time and for the price expected
Nikolaus D.
5 out of 5
5/5/2026
The service team was super nice and accommodating.
Jeremy B.
4 out of 5
5/4/2026
Brae was great - she answered all my questions, got the shuttle to take me to Scheels while the initial work was being completed, was kind and courteous while arranging warranty work and gave me a nice loaner while the warranty work was ongoing. I would call and ask for Brae specifically next time. Side note, when I picked my vehicle up after the warranty work I did not deal with Brae (she was busy helping another customer). The elderly gentleman who was sitting 1 desk left (north) of Brae who helped me was not as nice as Brae. I would describe him as “combative” after I inquired about Baxter’s First Responders Discount program. It was not as nice of an experience.
Bryan C.
4 out of 5
5/3/2026
Michael does a great job. He’s clear, knowledgeable and very helpful when i ask questions. No pressure but solid answers
Sarah B.
5 out of 5
5/3/2026
Stephanie was amazing! Best customer service I’ve had in the five years of doing business with Toyota.
Trent A.
5 out of 5
5/3/2026
I really like that I can see videos of mechanics doing their checks, Brae was very polite and courteous to my pup always appreciate you guys!
Don P.
5 out of 5
5/3/2026
You should supply car wash and vacuum after service!
Melissa W.
2 out of 5
5/2/2026
I was disappointed that there was a known issues with the brakes on my new vehicle and the fix was not suggested to me when I came to the dealership for my last 3 maintenance checks. Very disappointed in Toyota. I believe the service tech was doing their required job. I place the blame squarely on Toyota for not making this the part of the requirements for a new vehicle.
Jean C.
4 out of 5
5/2/2026
Well run service dept
Larry Z.
4 out of 5
5/2/2026
Everything went well. Steph did a good job. Your mechanics did as well. I appreciated the loaner vehicle???? It was a very nice and I was able to do all of my errands for the day????????
Nicole E.
5 out of 5
5/2/2026
Stephanie was really kind and bubbly! She made my visit so easy!
Jeffry H.
5 out of 5
5/2/2026
Very professional
Patricia R.
4 out of 5
5/1/2026
Aaron Fox is an excellent sales manager. He is very knowledgeable and if I had a question outside his scope of expertise he quickly sought the answer and explained things in a simple and concise manner. He has a super friendly and personable manner. Baxter Toyota of Omaha is lucky to have him on their team.
John G.
4 out of 5
5/1/2026
Michael was engaged with my concerns and understood my needs. Service was great.
Susan R.
4 out of 5
5/1/2026
Could tell they were short handed but customer service was handled well.
Cheri N.
4 out of 5
5/1/2026
Justin was really great. Made sure everything was taken care of and got me in to get my car fixed without appt. Difficulty getting a hold of people in service when calling to talk to somebody. Parts department was not friendly at all, but got me what I needed.
Kathleen S.
5 out of 5
5/1/2026
Staff waa friendly and helpful
Evelyn G.
5 out of 5
5/1/2026
Justin White is a fantastic advisor. He updated me at all times while my car was being repaired. He is a keeper!
Douglas T.
5 out of 5
5/1/2026
The service was completed in a timely manner

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