Always receive quality service.
First, I don’t know who Jacob Merrick is. I made a huge mistake purchasing this vehicle without a test drive. I hate it. It sits too high and is difficult for me to get into. I have difficulty parking it in parking spaces. I want to try old car back.
I’ve worked with both Michael and Evan several times since purchasing my truck. Both have been outstanding and our excellent representatives for your dealership. Highly recommend! !
Kyle was great and kept me updated on the car the whole way. I guess my only issue is that it does seem like it takes a long time, about 90 minutes, just to get an oil change and tire rotation when you have an appointment.
Flawless service! Thank you!
Well done again Evan!????
Everyone was very friendly and accommodating however the entire process took extraordinarily much longer time than we felt necessary. Extremely long time delays in between the different negotiatiing/transaction steps with the appearance of a lot of the folks standing around and chitchatting. We were there for nearly four hours. The negotiation portion of our experience was literally 10 to 15 minutes. The rest of the time was spent waiting. We bought several vehicles through Legends Toyota and certainly don’t expect any special treatment. However, time management skills that day could have definitely used some improvement. We knew the vehicle we wanted, knew what we were willing to pay, and excellent credit, and had no intention of spending half a day at the car dealership. I’m just glad we only do this every 3 to 5 years with you all. We will consider other options next time.
Everything was great. No complaints.
Kyle was kind and efficient. He helped with some complications viewing the inspection results. The service was quick as well.
We bought our Toyota Highlander years ago at the Olathe dealership, when Toyota came to the Legends in KCK we have always taken our car there for repairs. We have always had good service and good advice. We have family members that own Toyota vehicles and they take their vehicles there also. So far Toyota service department has done good work and hopefully fair prices for us.
Michael was very helpful this morning getting me checked in for my appointment the best was getting my car back on time thank you
Bryce is one of the most kind service writers I have dealt with!! He is so knowledgeable and is super honest about everything. He is by far one of my favorite Service writers at Legends Toyota!!
I wish it had been vacuumed in the back but I can do it.
Professional and very polite
Completely satisfied with the service and communication from everyone.
Katlyn was an awesome shuttle person. Very kind, pleasant to talk to while driving me to my house and back to the dealership multiple times. Very safe and observant driver.
I really appreciate all the good work this Toyota dealership has done on my car over the past several years. Kyle couldn’t promise my car was going to be done that day but they had it ready so I could have it for the holiday weekend. Very much appreciated.
The service team was helpful. The cost for the service was higher than expected but needed it done.
Legends Toyota is the best!
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