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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3081 reviews 60%
4 star 1067 reviews 21%
3 star 142 reviews 3%
2 star 424 reviews 8%
1 star 440 reviews 9%
Review Us
Chris H.
2 out of 5
1/15/2026
Has the service been completed? We have not been notified of it being done.
Kenneth F.
5 out of 5
1/14/2026
Great work
Eugene D.
2 out of 5
1/14/2026
90% satisfied . Nothing was mentioned about dash cam. Rachel and David were both very pleasant and helpful. Just noticed not comfortable answering yes as complete satisfaction is a rare commodity in current American economy
Kathy M.
4 out of 5
1/14/2026
I liked the video, too.
Jordan P.
5 out of 5
1/14/2026
All good ????
Yeny B.
5 out of 5
1/14/2026
Very good service and hospitality!
Gary D.
5 out of 5
1/14/2026
The intake customer service representative is always very friendly and helpful.
Paul B.
5 out of 5
1/14/2026
Amber was great to work with help me out a lot with loner cars and keeping me informed about what was going on with .y truck.
Steven T.
5 out of 5
1/14/2026
Isaiah worked with me throughout the day and my entire vehicle services. He took the time to keep both updated my options and progress thru out my vehicle service experience. Thank you for a job well done!
Bart A.
5 out of 5
1/14/2026
Very nice
Detres F.
5 out of 5
1/14/2026
Great service, very polite staff, clean environment!
Martha B.
1 out of 5
1/14/2026
I waited nearly an hour and a half for something I was told should take a half hour, or maybe 45 minutes.
Mana K.
5 out of 5
1/13/2026
Great Service
Joseph O.
4 out of 5
1/13/2026
Awesome as usual. Car is driving straight and is aligned. Customer service is always top notch with Evan
Joelle S.
5 out of 5
1/13/2026
Great service given
Ed M.
4 out of 5
1/13/2026
Timely, comfortable waiting area, low pressure service. Recommend Andrew McLain
Sarah C.
1 out of 5
1/13/2026
We had our car in on time at 10:10 and it was not finished until 2:30pm, we had no lunch and no one came out to see if we needed a ride to get something to eat. My husband is diabetic and does need to eat on time. I finally asked how much longer it would be about 2:00 and was told about 30 mins and that’s when I said we were getting hungry. At that point I was asked if I wanted a ride somewhere so we could get something to eat, at 2 pm and we had been there for almost 4 hrs. At 2:30 we finally left with NO lunch ! So I am sorry to say unless there is some warranty issue that pops up, we will be taking it here in Tonganoxie were we can at least sit at home while the car is being serviced or worked on. We bought the 2017 RAV4 in Dec 2016, paid cash for it and have alway had all work and service done at your shop, but sitting 4 hrs is just too long with our old bones with no lunch.
Sara C.
5 out of 5
1/11/2026
Evan was awesome! His help was fantastic! I’ll definitely return.
Dixie W.
5 out of 5
1/11/2026
Stellar work by Josh & team Toyota.
Amber F.
2 out of 5
1/11/2026
The service desk person was attentive when they arrived, however, it took several minutes of waiting before anyone paid attention to myself and the other individual that came in before me. The service person verbalized to me that he was sorry and didn't know why the other staff were standing around doing nothing.

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