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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3049 reviews 60%
4 star 1060 reviews 21%
3 star 142 reviews 3%
2 star 418 reviews 8%
1 star 435 reviews 9%
Review Us
Jeff T.
5 out of 5
5/23/2026
Great
Amy K.
3 out of 5
5/23/2026
The prices are higher than last time but that's not Kyle's fault.
Joseph R.
5 out of 5
5/22/2026
Thank you Kyle for everything this past month. The car looks great and I'm glad we took our time getting this done right. You take care of yourself!
Chelsea B.
4 out of 5
5/22/2026
Evan was friendly and helpful. I walked in knowing exactly what I wanted and didn’t feel any pressure to change my decision. He had suggestions that seemed genuinely valuable and was flexible to my needs.
John P.
5 out of 5
5/22/2026
My car was serviced very thoroughly. Thank you.
Melinda E.
1 out of 5
5/22/2026
He doesn’t seem to understand fully when another oil change is needed.
Jackie F.
5 out of 5
5/22/2026
Alex,Julie & Kimberleigh were the best to work with. They answered my many questions & treated me so very kind. No high pressure, gave me their true & valued opinions. Trading vehicles is not one of my favorite things to do but these 3 made my experience painless and “enjoyable “. Will recommend them with high praise!
Michelle V.
4 out of 5
5/22/2026
Kyle was wonderful to work with. We haven’t had the best experience with Toyota so far, but Kyle apologized for the experience we have had more than once, even though he did not contribute to the problems in any way. He was very professional in listening to our concerns, and took the time to explain our car’s engine to help us better understand some of the apprehensions we’ve had about our car. My husband and I both felt like he actually cared.
Nicholas A.
1 out of 5
5/22/2026
I hate to be "that" guy, but I have to be. I scheduled my 15k Toyota care service (tire rotation and inspection) on the 11th. It was scheduled for 5.21.26 @ 3:15pm. I didn't leave until 5:15pm. This is unexceptable. What should take .5 hours turned into 2. This is very disrespectful in my opinion. Next time I schedule a service I'm going to request a loaner so I can press on with my day. I can do a lot in 2 hours that's far more productive than sitting in your dealership. I'm more disappointed than anything. Im really glad I didn't get the recommended alignment and tire balance! I may have been there until 8pm.
Catherine S.
3 out of 5
5/22/2026
I'll fill it out.
Bullock'S Hardwood.
2 out of 5
5/22/2026
May 4 we had the 15k mtce done. No reference was made about any tire wear or tire out of balance. Seems funny it changed this much in 2 weeks.
SHERRY C.
5 out of 5
5/22/2026
It was done earlier than it was expected. Professional and friendly employees there!
Steven C.
5 out of 5
5/22/2026
Isaiah was really considerate and helpful, a gentleman. Great guy!
JOYCE E.
5 out of 5
5/22/2026
Michael was the one that helped me. He did a wonderful job.
Linda D.
4 out of 5
5/22/2026
Great service. Isaiah was good about keeping me updated from start to finish. Was not told about a diagnostic fee charge anytime at registration. Disappointed about that. Was told when I picked up car. I was only told about oil change charges. That to me should be discussed from The beginning. Thank you
Kathryn G.
5 out of 5
5/22/2026
Michael was super sweet and informative and he was a workhorse all day but still managed to keep me informed. He deserves a raise!
Janice J.
5 out of 5
5/22/2026
Yes.
Michael C.
2 out of 5
5/21/2026
The Baxter Way may want to revisit the Toyota Way
Amelia J.
5 out of 5
5/21/2026
Bryce was polite and professional ! Service was prompt and sactifactory!
YANIN C.
5 out of 5
5/21/2026
Muy buen trabajo y muy buen servicio gracias

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