I have always had all my sales and maintenance at Legends Toyota. Because of excellent service. This time was no different. Excellent service and always good advice. I have been going to Legends Toyota for better than 10 years and they have always treated me and my Toyota vehicles with excellent care and service.
Excellent sever provided. The Kyle is knowledgeable and honest, transparent while communicating. Thanks
Excellent service overall and good communication from Matt.
When I called for appointment I spoke to Kyle to confirm part necessary was available. Positive connection replacement was needed and only available thru Toyota. He verified it was available So I could set up my appointment for the next morning. He made notes on my appointment for rear tail lights per my message I left later prior to appointment. We discussed the replacement and I also added an oil change. He informed me that it would probably take several hours as planned on waiting. That was alright.
Kyle was excellent on explaining what was needed and expected cost. Thanks.
Evan was extremely helpful and very generous with his time. Everyone was so fantastic I recommended Legends to my friend and she went and got a car as well. Job well done.
As always, everyone is exceptional. Easily 5 star rating. Maybe you could use more stars. But over all great customer service. Love you have clean places that people can spread out. Thank you keep up the great work!!
I shouldn’t have to pay for you to check a smell in a brand new car
Mechanic forgot to turn the maintenance notice off. I had to drive back to get it reset.
Thanks! XLNT service as always !
There was very little courteous, direct communication by the service advisor. There were others; however, who were quite helpful.
Thank you.
Andrew is always so thorough and pleasant. He’s great! I appreciate good customer service and he provides that.
Good, efficient and honest. One suggestion… don’t rush. Take your time while speaking with your customers. This is probably a big investment for many people. Let your customers process what is being conveyed. They’ll have more confidence in your business.
Steven was super helpful! He got my truck in quickly with no appointment - made sure everything was on track with the tundra and got the truck back to me sooner than expected.
I will answer your survey with the best of my ability. Thank you
Michael is the best...a true advocate for the customer. I trust him. That is important to me.
the service manager is very professional and act on my recall quickly.
The most important aspect of this was I tried to call another Toyota dealer close by. I was waited for over 5 minutes for them to transfer for call to service department. I hung up due to no one was picking up the phone. When I called Legends Toyota, it was picked right away, within in one ring and I was connected to a services rep. And the scheduling was quick
The only down side was that I needed to wait 4 hours for the recall service to be complete. I can't get a loaner.
It was scheduled, and I dropped it for service last Friday. It turned out they didn’t have the part, and it just sat there for 5 hours, and no one notified me. I wasted most of the day waiting for it, and it’s still not fixed.
We had an excellent experience. We drove almost 600 miles to buy a truck that was everything that we hoped it would be.
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