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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3132 reviews 60%
4 star 1087 reviews 21%
3 star 144 reviews 3%
2 star 429 reviews 8%
1 star 450 reviews 9%
Review Us
Brenette G.
2 out of 5
3/20/2024
I have been with Toyota for years but felt very unappreciated today. The technician that was to do my work never contacted me. Workers except Darrell and Evan a little pretty much ignored me. I was misled by the dent repair I paid for.
Becky S.
5 out of 5
3/20/2024
Evan provided wonderful customer service and everything was super quick today. Thank you!
RHONDA Y.
2 out of 5
3/20/2024
Communication was sparse and trying to get in touch with any service advisor was irritating! I left messages and apparently they were not given to Mike. I'm just glad to have my car back after six days. Unfortunately due to mother nature and my car sitting outside during the hail storm on March 13th, I'm going to have to deal with hail damage claims and insurance. Uggg
Lindsey B.
3 out of 5
3/19/2024
Neither repairs nor service were completed.
Nicole T.
5 out of 5
3/19/2024
Great job. Keep up the good work.
Bart N.
5 out of 5
3/19/2024
Zach was great! Very thorough and open with the complete transaction as well as provided professional insight and recommendations.
Art J.
5 out of 5
3/18/2024
Great job!!
Melesio S.
5 out of 5
3/17/2024
Very helpful young man!
RYAN H.
5 out of 5
3/17/2024
Na
Paul B.
4 out of 5
3/17/2024
Nice working with Michael. Look forward to working with him again!
Daniel B.
4 out of 5
3/17/2024
Np. It took longer, but Bryce said they got swamped all the sudden.
Lisa M.
4 out of 5
3/17/2024
First let me say that the text message that led me to this survey said this was a quick 1 question survey. This is the third. I don't think I can make enough positive comments about Michael Jacobsen to do him justice. He deserves a raise. He was so connected with our conversation with regards to why I came in and what I needed to know before I left. Great job Michael Jacobsen!
Kellie G.
5 out of 5
3/17/2024
Zach was efficient, friendly, personable and professional. Greeted me as soon as I got out of my car and called me as soon as my car was ready.
Rick M.
1 out of 5
3/17/2024
I won’t come back to this dealership. I was told over the phone that my car was due for an oil change and tire rotation. I dropped the car off and within 5 minutes got a call saying at 30k miles, I didn’t need an oil change, but instead needed my brakes flushed, throttle body service, and alignment. This should have been told to me over the phone and again when I dropped the car off. Instead, I was called after already dropping the car off. I feel like the dealership was hoping to take advantage of me. This situation has caused me to not trust this dealership. I will get my car serviced and buy new cars elsewhere.
Donald S.
5 out of 5
3/16/2024
Great service
Lacinda S.
1 out of 5
3/16/2024
Going to go to another Toyota dealer for the brake job I need done I started at Roger Smith coming there but with Bryan gone service and employees are not the same I’m sure my cousin is rolling over in his grave
Gary H.
5 out of 5
3/16/2024
Great service
Alan K.
4 out of 5
3/15/2024
Kyle was great. Answered every question I had. He also kept me informed of all maintenance needed.
Rebecca J.
5 out of 5
3/15/2024
Thanks Michael for being kind and transparent about the wait time. It ended up being less than what he said and we were well taken care of.
John H.
5 out of 5
3/15/2024
Very friendly and helpful

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