As I previously attempted to submit, Steven was very respectful and responsive to my many, many questions about my "aged camry." He did a great job of explaining needed services and I would request him again as my service associate.
Very friendly staff. Maintenance was done in a timely manner.
When I checked in, Isaiah told me my tires were out of alignment. I told him my tires were two weeks old. He showed me what was supposed to be the tire tracking from the floor. He asked me if I bought them from you. I said no. Then I noticed the tracking was for a 2017-18 Hyundai Santa Fe. He said the video picked up the wrong license plate #. I asked him for one for my car to take to the tire place I bought them from. He said he would do that at the end. He cussed during my check in, even using the f-bomb. No need to. At the end he said my alignment was fine. When he drove my car out for me to leave, he didn’t offer to give me the printout of what was done on the car. I asked him for one. It took a while because I have a maintenance warranty I pay for and he had to enter that info. I just felt like he didn’t want to do his job correctly and tried to up-sell me for a break line flush, which I have never done on any car I’ve owned. It wasn’t an adequate experience. I didn’t feel well-taken-care-of at all.
Bryce was friendly & very helpful in explaining questions I had
in regard to work that was addressed with the
diagnostic recommendations. I appreciated his patience & thorough explanation.
I told the service advisor what the previous temporary solution was that had an affect on the problem that caused the code to show on the dash. The gas cap was not tightened all the way. My appointment was at 10:30 a.m. but we checked the car in at 10:00. Three hours later I came in and asked if they knew what the problem may be this time. Answer: No. I waited 2 hours. It was a total of over 5 hours later when the car was ready. Ultimate solution: Bad gas cap. Why was that not the first thing that got checked? Why did it take over 5 hours to diagnose a faulty gas cap. Your service tech should be embarrassed and your service adviser should have been more involved in expediting the very simple work that needed done. Additionally, I think it's a crock of **** that a vague code comes up because of a bad gas cap. Unreal!
I am very happy with my service.
Steven Ibanez was courteous and professional.
I was very satisfied with his service!
No idea who Evan is. Only worked w 3 ladies. Concerns remain on tint provided and paid for. Bubbles have not vanished as told…
Kyle is always pleasant. Came out and met us at our car. Described services that was going to be performed. Let us know about recall but was considerate of our time and let us know best plan of action to have it fixed. Car was ready when promised. Always have great service with Kyle.
Very knowledgeable…. Very polite…. Very respectful…… very thorough..an ace at position …. Very … very happy with the service I received from him …..????
I was told that they fixed the problem with my driver side door, locking if I left the keys in it. When I got home, it wasn’t fixed.
I was kept informed about what was happening. He was professional and pleasant to work with.
Very quick to get it checked in and out the door quickly after the service.
There is a deep scratch on the back and numerous grease stains on the front.
Bryce did his job I believe the person in the back room failed to reset my car or battery making my car hauls and every message came up on my dash telling me to pull over and park so I did and walked backed to Toyota they shuttled me to Leavenworth and will look at my car tomorrow, I’m stuck without a way to work now.
Kyle was very helpful and explained the services and warranty well
Andrew was attentive, personable, and friendly. Looking forward to my next vehicle service.
Matt was there to check me in and kept me up to date on the service. He was not there when it was time to check out.
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