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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3120 reviews 60%
4 star 1084 reviews 21%
3 star 143 reviews 3%
2 star 429 reviews 8%
1 star 446 reviews 9%
Review Us
David H.
5 out of 5
11/9/2024
Very nice and helpful. Great employee
Carla J.
5 out of 5
11/9/2024
Evan was very personable and he listened to my request. Great customer experience.
Rebekah A.
5 out of 5
11/9/2024
Kudos! Evan is Professional, and very helpful!!
Carlos Z.
4 out of 5
11/9/2024
great guy in and out pretty quick
Gregory B.
4 out of 5
11/9/2024
It was a positive experience, far better than I was expecting. Michael listened and made sure my concerns were addressed.
Michael V.
5 out of 5
11/9/2024
Your guys do good job
Fariha A.
2 out of 5
11/8/2024
I am extremely disappointed by the service I received with Toyota and Evan.i took in my car for an appointment at 12pm for maintenance, and was told by Evan that it should be no longer than an hour-hour and a half. I was told I’d receive a text to my number when the vehicle was ready, and I asked to confirm the number that would be texted. At 3:40 pm, I still had not received a text, so I decided to text the number, to which they replied “yes it is ready”. When I went in to get my car, Evan gave me a cursory look and said “it’s ready outside”. There was no apology whatsoever for the lack of communication and the 4 hour wait that I had to endure. My partner made a comment about how it took way longer than an hour, to which he got defensive and said he didn’t know why the automated text didn’t send, and was extremely dismissive. I felt disrespected as a Toyota customer here, and that my time was of no value. A simple ownership or apology for not checking in when your customer has not arrived to retrieve their car after 4 hours would have been appreciated. I would not recommend this dealership or Evan’s service to anyone in the future.
Kristina S.
4 out of 5
11/8/2024
Bryce is great! I trust him with complete confidence.
Candy D.
5 out of 5
11/8/2024
This is the fastest I have out of the service department! Love it!!
Michelle S.
5 out of 5
11/8/2024
Excellent customer service
Joe W.
5 out of 5
11/8/2024
Kyle was very helpful and knowledgeable. Was a pleasure meeting him.
Rhodora M.
4 out of 5
11/7/2024
Good job by Josh and the Tech who got the assignment for my waiter oil change service.
David Y.
5 out of 5
11/7/2024
Thank you
CRYSTAL R.
4 out of 5
11/7/2024
Everything went smooth & straight to the point
California Rolloff.
5 out of 5
11/7/2024
Fast and friendly service
MARY W.
4 out of 5
11/6/2024
Evan did a great job of communicating and helping me! Still very frustrated that it took me 6 months to get my car part but realize this was out of your control.
Carol L.
5 out of 5
11/6/2024
Satisfied as usual.
Don W.
2 out of 5
11/6/2024
Expressed my frustrations with David Rank. Contrary to what a text said, I have not received my inspection report.
Dennis P.
5 out of 5
11/6/2024
The service was very professional and he was confident in his work
MARY A.
5 out of 5
11/6/2024
Very pleased

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