Legends Toyota Auto Repair Service

He was helpful and service was quick!

Good experience

Andrew was fantastic and helped me schedule my vehicle that had a failed water pump. He quickly coordinated with the tech to provide a work scope breakdown and cost. Andrew arranged for me to have a loaner vehicle which was unexpected but very much appreciated. The tech who did the work did a great job and also cleared away the old and dry coolant that had leaked all over the engine bay. I will definitely look to this dealership when I have another maintenance issue.

Michael is always very kind. He communicates the ongoing status of my car as it is being repaired or serviced. He keeps me informed on what needs to be done next.

Ok

Everything was great except forgot to clear my screen of maintenance needed . Other then that my experience was great.

All good. Ready for me with no delays.????

Everything went smoothly!

Thank you.

Quick efficient felt like I was taking care of a good experience overall

Horrible experience! Very disappointing. Management didn't have the courage to even talk to me and made the receptionist relay bad news. One month old highlander unfortunately got a scre in the side of the tire. Called and confirmed you had the tire, they reserved one for me, and scheduled me for 8:30am. My wife arranged transportation, shows up and is told it will take 1 to 1 1/2 hours. They never had the tire! At 2:30 I call and ask what's up. I am put on a 20 minute hold and then told it will be the next day. My wife transports two infants every day and now she has to come up and get the car seats and arrange transportation again. Another 20 minute hold to explain what happened. Again a message is relayed with a 15 minute hold. I give up and call Emily Quintano and she pulls the cars seats out and puts them in a loaner. The next morning I get a message at 7am the car is ready. Really? The tire was delivered before 7am and installed before 7am? Off course you stilled shared me full price or $318 after multiple trips and over an hour of hold times. You guys should be embarrassed. The only reason I go to Legends Toyota is because of Emily!

Andrew did a great job explaining what the service team did to address my issues.

Awesome

Michael was very helpful.

we thank you

Andrew did a super job keeping me informed of progress of repairs on my truck. He didn’t wait for me to check in with him, he would text me any updates as he got them. I was also able to talk to Hector, the tech that worked on my truck. Hector answered all questions and addressed any concern's that I might have had. End of day after working with Andrew and Hector I felt a lot better about bad experience with engine failure. It might turn out to be ok, I get a brand new engine. Toyota stands behind their vehicles, I’m happy with the resolution. Between my son and I we own five Toyota’s

Josh is a pro and does all he can to take care of the customer

Evan, provided the best customer service I have had in recent memory. He’s an honest person.

I’m sorry , my experience was with Juan Chavez ! He was great !

On 14 point insoection they didnt check everything