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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3110 reviews 60%
4 star 1077 reviews 21%
3 star 143 reviews 3%
2 star 427 reviews 8%
1 star 445 reviews 9%
Review Us
Bell Masonry.
5 out of 5
5/24/2025
You guys are the best and most accommodating!! Thank you for always being prompt and honest.
Shelley K.
5 out of 5
5/24/2025
Evan is always fabulous and provides great customer service.
Sherry L.
5 out of 5
5/23/2025
Evan always takes good care of me in regard to my vehicles. He’s dependable, knowledgeable, and friendly.
Kelubia E.
5 out of 5
5/23/2025
Excellent
Meredith T.
2 out of 5
5/23/2025
I purchased an extended warranty when I bought my car at Legends. I was sold a “bumper to bumper” warranty. So, when I scheduled a dent repair (on a day that was very inconvenient for me in order to accommodate the dent repair guy’s schedule) the sales rep confirmed the service was covered by my warranty. When I got to the service shop the representative told me the dent on the back and 2 scratches on the door were not covered. He told me to buy some paint and fix the scratches myself. I feel incredibly scammed and deceived by Legends Toyota. Your sales rep talk me into an extended warranty, confirm the damage will be covered just to get me in there and then your service reps tell me how it’s not covered once I arrive. That’s not just poor customer service. That is bad business.
Kelubia E.
5 out of 5
5/22/2025
Excellent
Marie A.
5 out of 5
5/22/2025
Thank you
Mark W.
1 out of 5
5/22/2025
Scheduled appointment well in advance. Arrived and was told would be 3 hour job and I was going to wait. Car sat in lot over 2 hours without getting worked on and no communication. I requested to get my vehicle back because of it not being worked on. No service was done. Very disappointed, first time something like this happened but that was probably my last visit to legends.
Helen B.
4 out of 5
5/22/2025
Andrew was very patient with me in analyzing the article I brought in about how to keep your vehicle on the road longer. Then he told me what needed to be done for my car to be road worthy for my trip! Also explained what Burnet had done for me. Good job!
Evette C.
4 out of 5
5/22/2025
Informative
Barbara J.
5 out of 5
5/22/2025
Michael was very welcoming and efficient. He was respectful and answered my questions. It was a pleasure to be assisted by him.
Brenda B.
5 out of 5
5/22/2025
Evan was honest and I felt trustworthy.
Jodi B.
5 out of 5
5/22/2025
Always professional and efficient. Appreciate the whole staff while I wait for services to be performed.
Zachary P.
5 out of 5
5/21/2025
Kyle was quick and professional! He probably doesnt remember me without seeing me with how fast our interactions go but time is money and Kyle gets it
Herb K.
5 out of 5
5/21/2025
Ok
Curtis O.
5 out of 5
5/21/2025
service was fast and efficient
Jenny W.
2 out of 5
5/21/2025
All was well but at the end there was a lack of communication. I waited for 35 minutes from the time I received the text to the time I got to my car. If there is an actual manager and if the are interested I’de be happy to share my experience. I will say that the guy who checked me in was very professional.
William M.
4 out of 5
5/21/2025
Mo
Josh D.
5 out of 5
5/21/2025
Kyle was professional and efficient. It was a good experience.
Gregory M.
5 out of 5
5/21/2025
Great service.

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