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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2657 reviews 63%
4 star 851 reviews 20%
3 star 127 reviews 3%
2 star 255 reviews 6%
1 star 310 reviews 7%
Review Us
Rich H.
5 out of 5
6/18/2026
Scott is a very professional rep. He gives me a detailed explanation about the service that's needed on the 4Runner and responds to questions I have during the service.
Melissa J.
1 out of 5
6/18/2026
The maintenance required is still on which is so annoying. Now I need to figure it out so it comes back on when maintenance is actually required again.
**** M.
4 out of 5
6/17/2026
While I am satisfied with the service completed on my vehicle, there was one aspect that left me disappointed. After spending nearly $1,000 today, I was expecting to see my car’s exterior washed as well, based on previous service both at Brewer and my former Toyota dealership. While that is not make or break, it was disappointing to drive my Brewer-bought Toyota off of the lot today and straight to a $22 car wash.
Karen K.
5 out of 5
6/17/2026
My first time at Moon for service - quick excellent experience!
Regina G.
5 out of 5
6/17/2026
My Service Appointment was a very good experience all around. Noah and the other people I encountered were all very nice and helpful.
THOMAS S.
5 out of 5
6/17/2026
Scott is always personable and great to deal with.
Amy W.
4 out of 5
6/17/2026
Because paving was going on it would have been helpful to have some better signs about where to go to enter the service garage. The service itself was fine
Kimberly D.
1 out of 5
6/17/2026
I received a text from the gentleman who checked my car in and I responded that I forgot to ask him for a car wash and I would like one of that was possible. I didn’t receive a text back. Also, he told me it would be about an hour and it ended up being about an hour and 45 minutes with no update.
Michael O.
5 out of 5
6/16/2026
Andrew was great to work with. Kept me informed as to the status of the service. Good employee!
Anne O.
5 out of 5
6/16/2026
Great job
Sean R.
5 out of 5
6/16/2026
very knowledgeable. answered all my questions.
Kimberly L.
5 out of 5
6/16/2026
Service was very quick. Today’s appointment went quicker than usual and service rep was very polite and helpful.
Ryan D.
5 out of 5
6/15/2026
Awesome service! Thank you!
Julie S.
5 out of 5
6/15/2026
Very organized and friendly staff.
Mimmo D.
5 out of 5
6/13/2026
I was very pleased the guy that desk took all my information very fast. Service was excellent and paying the girl at the desk was simple and easy. I would highly recommend anyone with a Toyota to your facilities very professional, clean and neat. Have a great day.
Peter D.
4 out of 5
6/13/2026
I made an appointment at a different location in error, but your staff accommodated me quickly and took great care to keep me posted on the whole process. Will definitely keep coming to Brewer Airport Toyota!
Joe P.
2 out of 5
6/13/2026
Great job on the vehicle and James was great but scheduling needs to be improved. I was originally told 45 minutes which turned into 2 and a half hours
Melanie D.
1 out of 5
6/13/2026
Vehicle failed inspection due to rusted mounts. I asked if this was reparable and technician basically said it would not be worth it. I then asked so if this was a dog you are suggesting to put it down and they said yes. Tech said the labor alone could be 30 hours plus. I left and went to a rust specialist with provided pictures and received a preliminary quote of $700. This is the second time I’ve received terrible service and information. I will not be returning for service or purchase of a new vehicle.
Niesha P.
1 out of 5
6/12/2026
A 3.5-hour wait for an oil change is absurd. Customers should not have to devote half a day to a routine maintenance service. This experience was frustrating, disappointing, and far below reasonable expectations.
John Z.
3 out of 5
6/12/2026
It was fine but very expensive for routine maintenance.

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