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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2670 reviews 63%
4 star 855 reviews 20%
3 star 129 reviews 3%
2 star 256 reviews 6%
1 star 311 reviews 7%
Review Us
Jake K.
5 out of 5
9/8/2025
James was an excellent service advisor, which is very much appreciated.
Thomas K.
5 out of 5
9/8/2025
Excellent service
Hallie A.
5 out of 5
9/8/2025
Andrew was very polite and respectful . He is an excellent member of your customer service team
Steve J.
4 out of 5
9/8/2025
Totally satisfied with my experience. Service details went exactly as Noah reviewed with me.
David M.
5 out of 5
9/8/2025
They did their jobs.
Tony L.
5 out of 5
9/8/2025
An excellent team of professionals. I was in and out like clockwork. Answered my questions and made me feel comfortable. Thank you keep up the great work
Helen L.
5 out of 5
9/8/2025
Thanks!
Bryce F.
5 out of 5
9/7/2025
You guys always do a good job I appreciate it
Debra P.
5 out of 5
9/7/2025
Everyone was professional and kind.
Steve M.
1 out of 5
9/6/2025
Car was dropped off the night before for an 8 am appointment. Did not hear anything from the service advisor. We called and were told that the mechanic was still checking it out. The next day I received the notice that the car had been checked in. When I called, was given the excuse that the department was busy and they had not gotten to the car. Why did I have an appointment. I realize that were not a huge moneymaker. But was still a paying customer. Still there had not been any contact until that time. I admit that I did get upset as I felt that the advisor was not being honest with us. This is why I am distrustful of dealerships. The part had to be ordered and the advisor was not sure when it would come in. I reached a number of times via chat and was told that a manger would get back to us. Did not hear anything. When we called and left messages, and there were no return calls.
Peter L.
5 out of 5
9/6/2025
Excellent job done
Beverly C.
4 out of 5
9/6/2025
They were great very kind
David B.
5 out of 5
9/6/2025
Great service and courtesy thank you!
Richard M.
2 out of 5
9/6/2025
Brought car back after repair of EPB issue did not work.The repair record from my previous visit a month ago has NO information about the EPB issue although the service manager told me they adjusted the sensitivity of the EP. System per a bulletin. Tech on this visit did nothing to the vehicle despite having the car for 2 days to supposedly resolve the issue. The service manager on this visit was dismissive and apparently your service techs have no idea how to work the EPB failure although this is a well published issue with the 2018 CHR. How do I know more about this issue than a Toyota certifies technician? A score of 0 out of 10 for Brewer.
Kathy M.
5 out of 5
9/6/2025
Fast and friendly
Robert U.
4 out of 5
9/6/2025
Noah went above and beyond to make sure I was taken care of.
Maureen S.
5 out of 5
9/5/2025
Jim was very efficient and friendly. Great service
ADAM S.
3 out of 5
9/5/2025
Went well but there was confusion about whether I owed costs because the digital check in documents listed a cost for the protection being applied although it was already bought. My Camry also failed to properly lane center upon leaving the dealer. This resolved after taking a few turns.
Jeffrey D.
5 out of 5
9/5/2025
Fantastic service
Joe Y.
4 out of 5
9/5/2025
Ill be doing all my service here. The place I bought my Toyota from flaked on my apt I showed up to and then said they needed three weeks to get me back in. You guys got me in and done in 2 days. Thank you

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