About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 2635 reviews 64%
4 star 842 reviews 20%
3 star 88 reviews 2%
2 star 295 reviews 7%
1 star 264 reviews 6%
Review Us
Gina Z.
1 out of 5
6/6/2025
An oil change takes very long (2hrs). I was supposed to get an inspection sticker and i didn’t.
Caitlin L.
4 out of 5
6/6/2025
Patty is one of a kind. Goes above and beyond. Customer service is top notch! Toyota is lucky to have her
Dennis M.
1 out of 5
6/6/2025
I was going in for an oil change and tire rotation. It took nearly 2.5 hours. At one point I took a walk around the building, spotted my truck on a lift but no one working on it, meanwhile 4 people were outside smoking. 2.5 hours for something I could have done in my driveway in 30 minutes.
Rebecca S.
4 out of 5
6/6/2025
Patty was efficient in checking in my vehicle. I appreciate the report I received by text letting me know the outcome of my vehicles inspection and maintenance The reminders I received about my appointment were helpful
Richard B.
1 out of 5
6/6/2025
I was not satisfied with service today. Waited for 2 hours just to have 2 front tires installed. There was no communication from the service team about what was going on until I went to the desk and asked. This was at 11:15, one hour and fifteen minutes after they took my car in. At that point I was told that one tire was already on and they were putting the other one on right now. It wasn't until 45 minutes later that the service person came out and said the car was ready. Then I get charged an absolutely ridiculous service charge of $100 just to put the tires on. How long could that have taken? Yeah, sorry, not much good to say today.
William C.
5 out of 5
6/6/2025
Seana was great, kept me informed.
Lamont M.
5 out of 5
6/6/2025
Everything work out
Carl B.
5 out of 5
6/6/2025
Things took awhile but the end results were to my satisfaction. Thank you
Richard G.
5 out of 5
6/5/2025
Very helpful. Technician Michael Kennerson is excellent.
David R.
5 out of 5
6/5/2025
No problem
Daniel C.
2 out of 5
6/4/2025
I dropped it off for an oil change at 830 am and had to call at 1 to check on it. They said they would call me back. I had to leave work around 3 and just headed to the dealership. The service team are real friendly and nice always but today there was a lag in service quality somehow not getting vehicles done quick not sure whose fault that is. But I got there around 3 and waited a few minutes and it was done.
Wendy R.
5 out of 5
6/4/2025
The team was very helpful, friendly and thorough
Carlos G.
4 out of 5
6/4/2025
Truck was returned in the same clean condition I dropped off with. Thank you.
Robert L.
5 out of 5
6/4/2025
Very professional A pleasure to deal with
Frederick M.
5 out of 5
6/4/2025
Christian is great!!!
Pamela S.
2 out of 5
6/4/2025
Your scheduling needs work. You should not overbook. It makes customers very unhappy.
Mary L.
1 out of 5
6/3/2025
I will never use Sullivan Toyota again. You just had me sitting there waiting for nothing for over an hour, two hours and fifteen minutes total. Bob went to lunch. Christian didn’t cover him. When I complained to Patty, she said, “I’m helping you.” At least she got it moving, but then she took a call on something else and left me hanging another ten minutes. You just lost a customer who has been dumping money into your business for 20 years. You and your staff are completely unacceptable.
Scott C.
5 out of 5
6/3/2025
Bob and the team were fantastic. I received a 2 videos of my vehicle during the service from the tech. Service with a smile as always, awesome job. Thanks
Bonny H.
5 out of 5
6/3/2025
Izzy was very professional.
Carolyn T.
5 out of 5
6/3/2025
Ok

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.