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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2635 reviews 64%
4 star 842 reviews 20%
3 star 88 reviews 2%
2 star 295 reviews 7%
1 star 264 reviews 6%
Review Us
Georgiana G.
5 out of 5
6/3/2025
Thank you for your efficient and timely service.
Helen W.
5 out of 5
6/3/2025
I have always received excellent service from Toyota service center,and would recommend to everyone to buy a Toyota from Sullivan Bros. Thank you. Helen W
Frederic B.
5 out of 5
6/1/2025
Bob was excellent as always
Leslie W.
5 out of 5
6/1/2025
Very courteous and helpful
Marie C.
5 out of 5
5/31/2025
Seana was a very pleasant person to interact with
Steven G.
2 out of 5
5/31/2025
Patty was excellent. No issues at all with the service she provided. My vehicle was in a week ago to repair a passenger side mirror, transmission fluid change, two new tires and an annual inspection. The outer case for the mirror was not in stock at the time, nor were the tires. My service paperwork said the cover was out of stock until May 31. So I scheduled another service visit for May 31 for the tires, mirror case and inspection. Dropped the vehicle off for service. I learned that the case wasn’t in then, either. So now I have to schedule a THIRD visit to complete the work. Big picture: Is the world ending because of this? No. Will I continue to come back for service? Yes. But I trust that you agree that the need for three service visits for a simple repair is a bit annoying.
David D.
4 out of 5
5/31/2025
Bob Witt is a very strong asset to your staff and he’s the reason I not only purchased my car there but also have it maintained through your maintenance department. He’s so very honest I feel very comfortable taking to him and he always gives me his full attention.
Anthony C.
5 out of 5
5/31/2025
Great job...done well and done promptly!
Elizabeth S.
5 out of 5
5/31/2025
Ms. Majeski let me know what the status was on the service of my car and offered suggestionsfor a service plan.
James J.
5 out of 5
5/31/2025
Seana was very helpful. Thank you very much.
Beverly H.
1 out of 5
5/30/2025
Took 2 hours, that’s way to long to sit there!
Gary P.
4 out of 5
5/30/2025
We’re very happy bringing our truck to Sullivan Bros Toyota, we don’t go anywhere else. We’ve been getting the maintenance pkg since we bought the truck, thx, the Patten’s
Patricia W.
1 out of 5
5/30/2025
painfully slow and ridiculously overpriced. I don’t know how you can keep a straight face and charge almost $40 per windshield wiper.
Michael D.
5 out of 5
5/30/2025
Fabulous service as always! Thank you.
Melissa R.
5 out of 5
5/29/2025
Thank you for the updated communication!
Nancy M.
4 out of 5
5/29/2025
Only suggestion I have is, for customers who are waiting for their vehicle, to text us periodically as to the anticipated time of completion, if a long wait is anticipated. Your waiting area, however, is very comfortable, even for long wait times. Thank you.
Edward C.
4 out of 5
5/29/2025
Bob was fantastic. I had an appt in Quincy at 11:00 he made it happen so I could make my appt. Your service department is outstanding. Thank you Chip Cahoon
Steven R.
4 out of 5
5/29/2025
Bob is one of the reasons I have been with Sullivan since 2003.
Cape Motors.
4 out of 5
5/29/2025
Everything went perfectly
Roger M.
1 out of 5
5/29/2025
Waited two and a half hours for A sticker, oil change and rotate tires.

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