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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2670 reviews 64%
4 star 854 reviews 20%
3 star 90 reviews 2%
2 star 297 reviews 7%
1 star 265 reviews 6%
Review Us
Nick D.
5 out of 5
9/2/2023
Thanks again for the great service and treating the customers with kindness!
Sharon J.
5 out of 5
9/2/2023
Great service as usual.
Scott K.
1 out of 5
9/2/2023
This was the second time in a row that I had to wait for over 2 hours for an oil change, that’s ridiculous. Not acceptable I will be looking for another Toyota dealership to perform maintenance services going forward.
Judith W.
5 out of 5
9/2/2023
Always a pleasant experience.
Anthony L.
5 out of 5
9/1/2023
Great service as always
James G.
5 out of 5
9/1/2023
Great job
Heather F.
5 out of 5
9/1/2023
Best service department!
Jane T.
5 out of 5
9/1/2023
Always pleased with Sullivan service department. They are courteous and very knowledgeable.
Paulette C.
5 out of 5
9/1/2023
Bill was very nice and extremely helpful! He kept me well informed as to the progress of my vehicle! Thank you, Bill!
William C.
5 out of 5
8/31/2023
No comments
Larry F.
4 out of 5
8/31/2023
Bill is a real pro!
Judith B.
4 out of 5
8/31/2023
Took me a while to figure out the voice part from the tech who worked on my car. He videoed the tires to encourage a realignment. Bob kept me updated on all.
Bradford M.
4 out of 5
8/31/2023
Bob greeted me a friendly smile and advised me about how long I would have to wait.
David K.
4 out of 5
8/31/2023
Bill did a great job. Not sure about your mechanics. Tacoma had to be serviced four times for AC issues. The diagnostics should have showed all of the issues and should only have been in once to fix the problems. All of your service team members provide great service and are true professionals!
Michael P.
1 out of 5
8/30/2023
I came in for a scheduled appointment for an oil change and it took 3 hours for my service they tried to sell air filter and cabin filter to me that are less than a month old Patty Majeski the service advisor was very rude and uneducated . Then the grill on my truck was covered in grease or oil . The service department has really gone hill over the last few years
Brian B.
5 out of 5
8/30/2023
Yes
Patricia D.
5 out of 5
8/30/2023
Technically perfect.
Andrea N.
1 out of 5
8/30/2023
Patty M. is very rude. Sshe talks over the customer loudly, doesn't listen and is not helpful at all. This was all witnesother customer reps. She told me my part wasn't in and it would be in the next day and she was WRONG. I NEVER WANT TO HAVE HER NEAR ME AGAIN! sed by.
Donald Champagne.
3 out of 5
8/30/2023
Although the wait was lengthy I understand since it was the end of the month for state inspection.
Gail P.
5 out of 5
8/30/2023
Very satisfied overall every staff rep was helpful, effective , feel confident in the honest work and fair pricing.

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