Sullivan Brothers Toyota Auto Repair Service

Very pleasant, completely professional , answered all my questions and addressed all issues. Very satisfied

Unfortunately my Sullivan Brothers experience was sub par this time. When j got there I was the only car in the bay and there was no service tech to check me in. They said I had to wait with the car for them to get an ipad. The online system seems to be slowing down the process for the customer. Even at the desk, I’m still signing paper copies and digital copies. There were not a lot of service staff there so it seemed that my staff member, Patty, was overwhelmed with 4 customers waiting for updates on their car. When my simpler service was done, I still had to wait 45 min to be able to take my car home. I ended up just going to find Patty after she told me my car would be ready in 5 min. Once I was able to find her it took another 15 min to finish both paperwork and digital paperwork at her desk. I was trying to be understanding of limited staff and Patty having a lot of customers waiting. But most of our time at the counter was spent by me listening to her complain about her arthritis and how it prevents her from doing her job at a speed she used to do it. I felt bad for her but also awkward because as a customer, I’m a little frustrated at this point and I can tell the others waiting around the service desks are too! There was another woman offering to help check customers out but Patty said no, which meant the customers had to wait. All in all, it took 2 hours and 45 min for me to get a tire rotation, multi point inspection and a state inspection. Usually I can get out of there in 1 hour for that service.

I don't like the new system where I don't talk to the reo/Bob. Too impersonal

Christian Small was very inviting and courteous. His positive energy is infectious and he delivered amazing customer service. It’s always a seamless visit dealing with him. I always know I’m in good hands. Thank you Christian.

Christian was great and made everything so easy. I really appreciated the communication and efficiency through the whole process. Thank you.

Bill is a man of his word

As always, Bob was wonderful to work with! He suggested a Toyota maintenance plan to help me save significant money on future services. I fully trust that my Prius is in very good hands when I bring it in for service!”. It is always pleasant to interact with him and he provides great customer support. Thanks, Bob!

N/A

The truck is fine, but the wait kind of pissed me off.

Truck sill making @ 58 to 63 under lite acceleration on a 3 hundred mile trip today

Patty and Christian always great to deal with. The new app is a little confusing regarding pricing. The tech video update is helpful.

Christian was great. Great experience.

As part of my service, my vehicle was supposed to have the tires rotated. I could tell from a mark on one of the tires that this service was not performed.

Excellent job. Fast. Took the time to really explain things. Courteous and competent.

Bob is always professionally and very knowledgeable.

Christian is always a pleasure to deal with!

Christian always provides excellent service.

Paid a lot to have my rear wiper fixed bit it is still not working

Pleasant experience at the service center working with Bill. Glad to get new tires at the buy 3 get 1. I trust the service.

Christian always does a great job and is my go to Advisor.