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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2662 reviews 64%
4 star 850 reviews 20%
3 star 89 reviews 2%
2 star 297 reviews 7%
1 star 265 reviews 6%
Review Us
Ware, Roger.
4 out of 5
4/3/2024
Bob is great !
Frances H.
5 out of 5
4/2/2024
Good service!
Dina D.
4 out of 5
4/2/2024
Patty was very helpful. She knows her job well and enjoys what she does.
Frasier M.
2 out of 5
3/31/2024
I'm satisfied with the service on my car however my interactions with Patty were very frustrating. She was abrasive, rude, and not attentive. While I have had positive experiences with Sullivan in the past (Bill and Christian are great), I will likely not return to Sullivan after my most recent experience.
David F.
5 out of 5
3/31/2024
Christian was excellent.Very professional and kept me updated on whole process.would highly recommend
Samuel C.
5 out of 5
3/31/2024
Very very good!
Richard L.
2 out of 5
3/30/2024
I made an appointment pulled in service center driveway the nice man greeted me and said someone will come out in a minute to scan vin number on your door fine Patty came out open my door and I went to get out of my truck she said hold on no one told you to get out loudly Then she scanned and I got out she seemed very stressed I was told my truck would take 2 hours so I opted to be driven home and wait for her call After 2 hours my girlfriend drove me up and if it wasn’t ready I would wait when we pulled up there was my truck in the service driveway great I said just in time my girlfriend dropped me off and in I went to see Patty She saw me and said I’m not ready for you yet and whisked me off to the waiting area 30 minutes went by my truck is sitting there I finally went in to see her and she said I’m doing the best I can did you see me go to the ladies room that’s the first time I went today not only was she stressed out but she me stressed out too lol paid up and on my way out I took Bob Witt’s card I will make sure I request him next time
Kimberly R.
2 out of 5
3/30/2024
Profiled by advisor who was combative at check in and didn’t treat me with respect. Awful interaction where advised was combative and treated me like I didn’t know my own car repairs. Preferred advisor who checked me in at past 2 visits . Until he responded to me with other advisor that it wasn’t repaired last time b/c not on service receipt. And like service advisor who ‘d helped me previously said I had fixed it elsewhere since because the bilateral parts weren’t matching. I said no 3 times and while I was told they didn’t charge me for labor( like under 5 mins anyway.) which was ridiculous to imply in my control when part I paid for was broken because of previous misinstallment of wrong part? Therefore not sure if I will ever go back after this. Like other Toyota dealerships I have been to Plymouth to Hyannis seem to treat women differently. I don’t care for it.
Wayne R.
1 out of 5
3/30/2024
Oil change and sticker took 3 hours- unacceptable.
Barbara M.
4 out of 5
3/29/2024
I always have great service at your dealership. Christian was kind, professional & prompt. Also you other employees are wonderful. Michael my salesman is the best! Your receptionist lady was very pleasant too. Thank you ????
Dawn F.
3 out of 5
3/29/2024
Waited 2hrs 15 min which for simple maintenance with an appt seems a excessive
Inc V.
3 out of 5
3/28/2024
Christian helped me out at the last minute with immediate service. I couldn’t be more satisfied!!
Phillip W.
5 out of 5
3/28/2024
Quick friendly service.
Helen M.
5 out of 5
3/28/2024
Quick and efficient service
Daniel C.
5 out of 5
3/28/2024
Sam was great to deal with. My vehicle was completed quickly in service
Jennifer P.
2 out of 5
3/28/2024
This is my second experience at pickup (5pm) where the woman was completely overwhelmed and very negative. She might need another customer service person to help her. She told me I had to wait at least 10 minutes because she was busy. I was the only customer there.
Mackenzie R.
5 out of 5
3/28/2024
Absolutely wonderful!! I even brought my baby with me! Timely service and was beyond happy!
Cynthia E.
5 out of 5
3/27/2024
Great service, as always!
Ann M.
4 out of 5
3/27/2024
Pleasant and thorough
Therese C.
5 out of 5
3/27/2024
Bob is very nice and easy going which is difficult to find in customer service

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