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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2662 reviews 64%
4 star 850 reviews 20%
3 star 89 reviews 2%
2 star 297 reviews 7%
1 star 265 reviews 6%
Review Us
Maryanne C.
5 out of 5
3/26/2024
Your service team and runners were beyond welcoming, They engaged and your “oldest member of your staff was hysterical!.”
Joao M.
5 out of 5
3/26/2024
Good job
Christopher C.
5 out of 5
3/26/2024
Bill was very prompt and informative. Thank you.
Vincent C.
5 out of 5
3/26/2024
Great service as always.
Rachel C.
4 out of 5
3/25/2024
First experience with a female service person (far right desk), was not great but Bob Witt was 100% better and I’ll make sure to ask for Bob in the future.
Martha C.
4 out of 5
3/24/2024
Patty was wonderful. She was supportive, professional understanding and patient with me during a rather trying time with an unexpected flat tire on a brand new car. She worked with me to identify acceptable options and to set a date to come back to replace my tire. However, in discussions with my originating dealer, Falmouth Toyota, there were some missteps. Not by Patty but by the parts manager in not fully identifying what was missing in my car regarding the flat repair kit. I ended up going back to Falmouth Toyota thinking I had a problem with missing items when I really didn’t. Falmouth was not happy with the total experience I had (Toyota roadside assistance primarily)and my tire will be replaced by Falmouth Toyota. I had to cancel the order and appointment with Sullivan. Patty handled that smoothly with no issues. She was really so kind overall.
Bill S.
5 out of 5
3/24/2024
Bill Collins happen to be off so Christian Small helped me. He was very helpful and went out of his way.
Marina M.
5 out of 5
3/23/2024
Sam was very helpful, polite and professional!
Joan B.
5 out of 5
3/23/2024
Patty and Jose' were terrific. Very helpful. Great explanation from Patty. My car drove wonderfully today, no dash lights on!
Lesli W.
5 out of 5
3/23/2024
Bill was very helpful and I was done in under an hour.
Michael H.
5 out of 5
3/23/2024
Terrific service . This was my first service . Keep up the good work !
Michael M.
1 out of 5
3/23/2024
My brakes were serviced for the 2nd time and they still shake excessively especially at highway speed.
Richard T.
5 out of 5
3/22/2024
Quick and Easy
Jon M.
5 out of 5
3/22/2024
Christian was excellent to work with. He was very nice, professional and made the service a pleasant experience.
Elin M.
5 out of 5
3/22/2024
Samantha was very kind and helpful :)
Gina R.
2 out of 5
3/22/2024
Quite honestly, from the moment, I pulled my car up to the moment I laughed. I feel like we were more of a **** than being offered assistance in service. I thought your service team was brash and dismissive. I did find that the two teenagers that were working the service entrance on, Thursday evening were incredibly respectful and helpful and friendly. We chose not to have any service done with the dealership. Please don’t contact me further. I have no interest in discussing any additional details, however, I would remind your staff the customer service is paramount. At least make customers feel like they’re not a **** . I’m sorry to report this, but I truly believe on his feedback is the only way we can improve. Wishing your whole company the very best.
Scott M.
4 out of 5
3/22/2024
Bob was awesome. I couldn’t have asked for a better experience. I didn’t feel pressured, and was provided all the information I wanted. I would absolutely request Bob in the future.
Charles S.
5 out of 5
3/22/2024
Excellent service
David T.
5 out of 5
3/21/2024
Bob is great, very professional, explains things clearly, always a positive experience when I bring my rav 4 in for servicing
Dolores B.
5 out of 5
3/20/2024
Darren was great. thank you

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