About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 2656 reviews 64%
4 star 847 reviews 20%
3 star 88 reviews 2%
2 star 297 reviews 7%
1 star 265 reviews 6%
Review Us
Nick M.
5 out of 5
4/5/2024
Service performed on time and In professional manner
John D.
5 out of 5
4/5/2024
Always excellent service.
Jerald A.
5 out of 5
4/5/2024
We are happy with the service we receive that's why we have been with you for years!
Jonathan R.
5 out of 5
4/4/2024
A speedy and reliable service as always, great job!
Charles S.
5 out of 5
4/4/2024
Christian did a great job handling my service appointment.
Cheryl B.
5 out of 5
4/4/2024
Everyone in the service department is great! Thank you
Carole H.
5 out of 5
4/4/2024
Christian was great!
Warren J.
5 out of 5
4/3/2024
A very pleasant experience!
Jeffrey M.
5 out of 5
4/3/2024
The service was great. Christian explained the extra service I could choose to get to keep my truck in tip top running condition.
Robert S.
5 out of 5
4/3/2024
I'm very happy with your superb service department. You should be proud of the effort it takes to build such a quality team!
Ware, Roger.
4 out of 5
4/3/2024
Bob is great !
Frances H.
5 out of 5
4/2/2024
Good service!
Dina D.
4 out of 5
4/2/2024
Patty was very helpful. She knows her job well and enjoys what she does.
Frasier M.
2 out of 5
3/31/2024
I'm satisfied with the service on my car however my interactions with Patty were very frustrating. She was abrasive, rude, and not attentive. While I have had positive experiences with Sullivan in the past (Bill and Christian are great), I will likely not return to Sullivan after my most recent experience.
David F.
5 out of 5
3/31/2024
Christian was excellent.Very professional and kept me updated on whole process.would highly recommend
Samuel C.
5 out of 5
3/31/2024
Very very good!
Richard L.
2 out of 5
3/30/2024
I made an appointment pulled in service center driveway the nice man greeted me and said someone will come out in a minute to scan vin number on your door fine Patty came out open my door and I went to get out of my truck she said hold on no one told you to get out loudly Then she scanned and I got out she seemed very stressed I was told my truck would take 2 hours so I opted to be driven home and wait for her call After 2 hours my girlfriend drove me up and if it wasn’t ready I would wait when we pulled up there was my truck in the service driveway great I said just in time my girlfriend dropped me off and in I went to see Patty She saw me and said I’m not ready for you yet and whisked me off to the waiting area 30 minutes went by my truck is sitting there I finally went in to see her and she said I’m doing the best I can did you see me go to the ladies room that’s the first time I went today not only was she stressed out but she me stressed out too lol paid up and on my way out I took Bob Witt’s card I will make sure I request him next time
Kimberly R.
2 out of 5
3/30/2024
Profiled by advisor who was combative at check in and didn’t treat me with respect. Awful interaction where advised was combative and treated me like I didn’t know my own car repairs. Preferred advisor who checked me in at past 2 visits . Until he responded to me with other advisor that it wasn’t repaired last time b/c not on service receipt. And like service advisor who ‘d helped me previously said I had fixed it elsewhere since because the bilateral parts weren’t matching. I said no 3 times and while I was told they didn’t charge me for labor( like under 5 mins anyway.) which was ridiculous to imply in my control when part I paid for was broken because of previous misinstallment of wrong part? Therefore not sure if I will ever go back after this. Like other Toyota dealerships I have been to Plymouth to Hyannis seem to treat women differently. I don’t care for it.
Wayne R.
1 out of 5
3/30/2024
Oil change and sticker took 3 hours- unacceptable.
Barbara M.
4 out of 5
3/29/2024
I always have great service at your dealership. Christian was kind, professional & prompt. Also you other employees are wonderful. Michael my salesman is the best! Your receptionist lady was very pleasant too. Thank you ????

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.