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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2712 reviews 64%
4 star 869 reviews 20%
3 star 91 reviews 2%
2 star 301 reviews 7%
1 star 272 reviews 6%
Review Us
Susan B.
5 out of 5
4/22/2026
Great service. Thank you
Jennifer M.
5 out of 5
4/22/2026
Bob was wonderful! He did an excellent job communicating and walking me through what needed to be done with both Toyota and insurance. Highly recommend Bob!
Julie C.
5 out of 5
4/21/2026
Thanks, Patty!
Jean N.
5 out of 5
4/21/2026
He was very polite and efficient
Michael G.
5 out of 5
4/21/2026
I like dealing with Bob Witt. Bob tells it like it is and I feel like he looks out for me and gets me in and out. I appreciate Bob Witt.
Thomas M.
1 out of 5
4/20/2026
I came in for an oil change, tire rotation and multiple point inspection. Invoice records the multiple point inspection and oil change but nothing documented about a tire rotation. I usually get a report on brake life and each item of the multiple point inspection but I did not receive one which gives me doubt that a tire rotation was even done. I asked if it was done, and was told that it was but again, I don’t see it documented on my invoice.
John K.
5 out of 5
4/20/2026
Excellent process from check in to text that car was ready. All expectations were met. Niman was friendly, courteous, and knowledgeable. Thanks!
Benjamin L.
5 out of 5
4/20/2026
Sean is the best! Very happy and very professional. She is a pleasure to work with
Karen K.
4 out of 5
4/18/2026
Of course. Service has always been outstanding at Sullivan Toyota.
Lisa F.
5 out of 5
4/18/2026
Excellent employee. All the Sullivan brothers employees are :)
Thomas D.
5 out of 5
4/18/2026
Patty is the best! I have a great experience every time I come in. She’s kind and thorough!
Karen M.
4 out of 5
4/17/2026
Tom was truly a professional technician in all aspects of his job. I truly appreciated his communication skills from chrome car in to the shop today. He was polite, friendly and intelligent! Simply a true professional person. Thank you so much for having such a valued person on the team. It is one of the reasons why I continue to have my automobile serviced at Sullivan Brothers Toyota in Kingston, MA.
Theresa W.
3 out of 5
4/17/2026
Bob brought to my attention that my plate did not have a 27 sticker on it. However my registration for the car was through 27. I was in for oil change and inspection sticker which were done. He suggested I drive down to the registry with my registration to get a 27 sticker. I did and no problem at all at the RMV. Thank you Bob!
Angela M.
5 out of 5
4/17/2026
Christian provided excellent service.
Mary Q.
4 out of 5
4/16/2026
I had brought in my car the day before, I drove it home. I went for a quick errand today and I just knew something was still wrong with the operation of the car. I called today, I was able to bring it in for an afternoon appointment. The problem seems to have been resolved. Thank you for hopefully solving the issue.
Paul G.
5 out of 5
4/16/2026
Excellent, courteous, timely and friendly service. Thank you!
Michael Y.
5 out of 5
4/16/2026
Excellent service
Lee C.
5 out of 5
4/15/2026
Excellent job a s usual
Mary Q.
5 out of 5
4/15/2026
Outstanding service
Jessica B.
2 out of 5
4/15/2026
1.5 hours for an appointment is too long.

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