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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2655 reviews 64%
4 star 847 reviews 20%
3 star 88 reviews 2%
2 star 297 reviews 7%
1 star 265 reviews 6%
Review Us
Nathan S.
2 out of 5
10/10/2024
Jim was nice. I don’t know who’s in charge but to announce new tires and brakes needed after they had it for 8 hours and to tell me 4WD is fine even though I’ve had vehicle since new and clearly 4WD is not supposed to stick for minutes and a loud bang occur when it finally slips in. Also said that I couldn’t get an inspection sticker from them because of the tires….and waited to tell me this when I showed up to get it and rush to a ferry to get the car back home. Once I didn’t agree to the 9th inning add ons….It was a “here are your keys; have a great day”….this won’t go anywhere because there’s zero accountability and nobody actually cares about people at your dealership. So I had to take a day off work. Spend 300$ on a ferry to get brake fluid. Sick guys. Solid. Just another customer you gifted a bad day to and won’t lose sleep over. Cheers.
Kimberly C.
1 out of 5
10/9/2024
The work on my car was fine but I had to wait 2 1/2 hours just to get a sticker and if you were backed up that far, I would prefer a call to see if I would like to change my appointment time and day
Fredrick M.
5 out of 5
10/9/2024
Bill was very good and very helpful.
David H.
5 out of 5
10/9/2024
Patty and service team always very friendly.
Karen B.
5 out of 5
10/9/2024
Excellent service
Valerie P.
4 out of 5
10/8/2024
It took longer than I expected, but I was home so it was o.k.
Maryjane M.
5 out of 5
10/8/2024
Bob Witt was very courteous to me and my vehicle was done in less than an hour.. I was very happy with the service I received.
David M.
4 out of 5
10/8/2024
Service took considerably longer than expected.
Darlene K.
4 out of 5
10/8/2024
Patty was excellent in getting my vehicle fixed
Patricia D.
5 out of 5
10/8/2024
I’ve been very pleased with Bob Witt and the service I’ve received. Also the waiting area is very comfortable with snacks and water etc provided. The Ladies Bathroom is very clean also.
Megan T.
5 out of 5
10/8/2024
Bob Witt — 10 out of 10 every time. Many thanks!
Kristen R.
2 out of 5
10/8/2024
Bill was fine and apologetic about service taking over 3.5 hours. It wasn’t bills fault he was fine just terrible service
Robert B.
5 out of 5
10/8/2024
Quick, easy
Charles M.
5 out of 5
10/8/2024
Very satisfied
James H.
5 out of 5
10/8/2024
1st Class organization
Paula R.
5 out of 5
10/7/2024
Patty was great and got me the best deal on the services I needed done. Extremely satisfied with everything from beginning to end!
Natasha M.
5 out of 5
10/6/2024
Thank you, Bob Witt!!
Jennifer P.
5 out of 5
10/6/2024
Thanks for going above and beyond!
Kerry H.
4 out of 5
10/5/2024
Bob explained all the concerns & options with detailed expertise. We discussed the best procedures to take keeping the overall costs in perspective. These were not easy decisions as a customer but Bob was intent on emphasizing the most important issues especially the critical safety issues ! This was truly appreciated.
Thomas D.
4 out of 5
10/5/2024
I appreciated Bill‘s thoroughness. I watched his videos of him, checking out my truck from underneath which I think is absolutely awesome. He pointed out all of the things he did, all of the things he checked and helped me feel at ease with the service I received kudos to Bill! And kudos to SULLIVAN TOYOTA. There’s a reason why I drive nearly an hour to get my oil change here. It’s because I feel the service is second to none. Please keep up this high level of service and I will continue to be a loyal customer! Again, thank you, Bill and SULLIVAN TOYOTA.

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