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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2626 reviews 64%
4 star 840 reviews 20%
3 star 87 reviews 2%
2 star 295 reviews 7%
1 star 263 reviews 6%
Review Us
Michelle H.
5 out of 5
4/3/2026
Tom was very friendly, and a pleasure to deal with.
Barbara W.
5 out of 5
4/3/2026
He was knowledgeable great personality I like everybody over there
Bob L.
4 out of 5
4/3/2026
My experience with Niman continues in the same fashion as my initial service contact; friendly, thorough, professional, calm, and possesses the ability to communicate, in basic terms, the specific shop techs findings. He offers guidance, yet allows the customer to ultimately make the decisions. Niman definitely adds to the value of your dealership and my decision to have my vehicles serviced there.
John R.
2 out of 5
4/3/2026
The initial drop off of my vehicle was great because I was driving and the vehicle could be driven on local roads without getting in an accident due to the limited speed. The tech found the issue quickly with the assistance of the dashboard lights and description of driving. The service desk took my information and told me pretty quickly the issue, the estimated cost and that most likely is majority should be covered with my auto insurance. All but $500?was covered making me feel better. I returned as the vehicle was ready and my services person was on day off but worked with the other service desk people and all was good and I paid the whole value as I’ll be receiving a check for the amount. Everyone was helpful and knowledgeable making it easy to deal with this rodent issue. The only issue. When I returned home after repair I started looking in the engine bay to find a mouse nest almost perfectly clean and new, of course I removed it but should have been done at the shop. Put rodent repellent in the engine bay.
John D.
5 out of 5
4/3/2026
Knowledgeable,kept me updated throughout the recall repair.
Lisa B.
5 out of 5
4/2/2026
Patty Majeski such a great salesperson kept me updated as I waited for my car and very friendly and courteous.
Marguerite F.
4 out of 5
4/2/2026
Job done well, however wait time was very long for what was being done.
Christine M.
4 out of 5
4/2/2026
My service person went above and beyond with his customer service today. He insured my car work was completed and advised me on the additional findings. Polite, respectful, concerned.
Tammy T.
5 out of 5
4/2/2026
First Class service from Bob
Steven Z.
1 out of 5
4/1/2026
2 hrs to do routine maintenance: oil change, check fluids….. I was told it would be about an hour
Kailey M.
5 out of 5
4/1/2026
Thank you for exceptional service!
Kenneth D.
5 out of 5
4/1/2026
Prompt and professional!
Jared B.
5 out of 5
4/1/2026
Exceptional and quick as always!
Mary-Lee G.
5 out of 5
4/1/2026
Thank you!
Edward C.
5 out of 5
3/31/2026
Christian is a straight forward with me on what is needed to keep my Toyota Highlander in top operating system. Since my car has reached the 100,000 milestone there are different services that’s required. Christian has explained several services that needs to be accomplished and the timeframe. We laid out a plan on what needs to be done first. So we will work on establishing what I should do first Thank you for the excellent service I received on my toyota Chip Cahoon
James L.
5 out of 5
3/31/2026
Very prompt, friendly, and accompdating
Lorna H.
5 out of 5
3/30/2026
Seana was excellent and My car got great service too! Thanks
Cheryl P.
1 out of 5
3/30/2026
I arrived on time for a 4pm appointment for an oil change and an inspection sticker. It took 2 hours and 20 minutes for the oil change and I was told there wasn't time to do the sticker. When I make an appointment, is it a reservation for the time slot to service my truck? or Is it a reservation to get in line behind walk-ins and a long back log of other people waiting? As much as I like to get oil changes here, the wait time for an oil change with an appointment is 3x longer than other places that offer drive-in with no appointment.
Susan S.
5 out of 5
3/28/2026
Thank you for helping keep my Rav4 in the best possible shape. SEANA WAS GREAT.
Megan T.
5 out of 5
3/28/2026
Thanks again Bob! 10/10 every time.

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