Service Center

Real Reviews From Verified Customers

Pam M.
5 out of 5
4/10/2026
Christian is a wonderful and helpful service coordinator! Pat did a great job on the brakes and upkeep. ????
Martha C.
5 out of 5
4/10/2026
Christian is very professional and has a customer service oriented attitude which makes it easier to interact with him
Mary C.
5 out of 5
4/9/2026
Everything about the service herr is excellent!
Roger S.
5 out of 5
4/9/2026
Great service
Patrick I.
5 out of 5
4/9/2026
Christian is the best in the business. Thank you Sullivan.
Honorio F.
5 out of 5
4/9/2026
????
Lawrence S.
5 out of 5
4/8/2026
Prompt and well done. Thank you!
Jen R.
5 out of 5
4/8/2026
Excellent experience from start to finish! Even a great shuttle ride back to work after dropping it off. Thanks so much!! Your hard works is recognized and appreciated!!
Veronica D.
5 out of 5
4/8/2026
Yes she did an excellent job. She was polite, responsive, knowledgeable and responded to any need immediately. In addition she had a wonderful Personality, smiled and seemed like she loved her job & was genuinely happy to meet customers. H
Roy F..
5 out of 5
4/8/2026
Everything satisfactory Thank you !
Peter N.
5 out of 5
4/7/2026
Great experience today with truck repair. Patty, my service rep, did a very thorough job in communicating and making sure I knew what the problem was.
Robert A.
4 out of 5
4/7/2026
Niman was very professional and pleasantly polite but I was surprised to learn that I would have to pay for today’s service and did not have any further complementary services. I was under the impression when I bought the car that they would continue for some time. I declined oil change and tire rotation.
Karen M.
4 out of 5
4/7/2026
Niman, Thank you so much for seeing me today and please thank the tech for checking my brakes and in general taking care of my car.
Odileia B.
5 out of 5
4/7/2026
Thank you fir the excelente job..
Jonathan W.
2 out of 5
4/6/2026
The service advisor was kind of an **** to be honest. Tried to give me a guilt trip about the tech not getting paid because there was nothing wrong with the truck. While that would **** and I'd feel terrible for the tech, that's not the customers problem, that's on Sullivan Brothers for not paying their employee for an NPF. My truck is under warranty. I paid over 50k at YOUR dealership. Multiple times now, a hesitation has almost gotten me t-boned. So I don't really care what the computer says- I care about what it's doing and what literally thousands of other Tundra owners have reported as well. (Yeah sorry for checking Google to see if other owners have experienced the same problem- that's another thing the advisor gave me a hard time about). Learn how to treat customers or find a new job.
Deborah C.
5 out of 5
4/6/2026
Sullivan Brothers is always excellent. The service manager Bob Witt is great. He remembers my name every time I come in and treats me like a family member instead of just another customer.
Jerald A.
5 out of 5
4/4/2026
Neiman Liu was very helpful and kind would recommend him for my service again
James M.
1 out of 5
4/4/2026
After being told that the issue was resolved when I drove the vehicle from the dealership, heading home the warning light immediately turned back on
Patricia D.
5 out of 5
4/4/2026
Bob is the best service manager ever!!!
Philip L.
5 out of 5
4/4/2026
Niman was thorough, patient, explained the entire process to my satisfaction and I would happily have him help me with any problems again in the future

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