Matt was very understanding of the defect to my vehicle. However, because this defective part was confirmed, I am concerned that there was no understanding from anyone except Matt about the defect. Just a kind address of thanks from Honda about the part being defective in a general note.
The defect to several other similar verified type of vehicles would have been a great extra customer care exemplification. Overall the repair was a success and thank you for correcting the defective part under the vehicles warranty.
Great first time experience. Thank you.
I would have liked for someone to come explain what was wrong with my car and if the repairs were necessary.
Absolutely wonderful experience. Communication was unbelievable from the time we made the appointment to picking it up after service. The team at Airport Honda are always friendly and ready to assist you any way they can. Really above and beyond service.
Who ever called me was rude. I was in an important meeting and declined the call. She proceeded to call me two more times and had to keep declining the call. I had to step away from the meeting to see who it was on the fourth time she called me, all back to back to back to back. When I answered I told her she didn’t need to do that and I would call back to schedule. She acted very rude when I said that and told me I didn’t have to decline the call like that. I can do whatever I want, I don’t need to be harassed by the service desk. Other than the the repairs and service were great.
Megan did a great job today. I hope to see her on my next visit
Very nice and polite young man explain everything to me that they were doing
Everything was great! Thank you!
Meagan was terrific! Thorough explanations regarding service. Helped me understand Vehicle Settings for tire calibration - a small thing but required a trip to dealer in the past. I hope she will be the person I get to work with in the future. First rate!
Ryan was nice and friendly and told me all the information I needed to know
Your staff is amazing. Each person that I encountered was extremely helpful, friendly and knowledgeable. I am truly impressed. Thank you ????
You fixed a hole in my tire. This is the third stupid survey. I have decided to give only negative scores from now on.
I’m not sure of the name of the employee that checked me in. But he was so kind and thorough. You could tell that he enjoyed his job and wanted to do it well.
Matthew went to lunch and had a female tech take over. I came in with an emissions light on that I asked for a diagnostic. I was told $170 to be added to any service completed. The estimate was $4000. $500 for an intake hose once I realized what it was I stopped the service. I asked the tech how much for the hose and she quoted $90; I bought it online for $20. $350 to stop a small coolant leak ( two bolts on the thermostat). $3000 for the bank 2 catalytic converter which I was told would probably clear after the hose was replaced. I can’t help but think about the poor old people and women that cannot do the simplest car repairs at the mercy of your service department. I’ve purchased three Hondas in the past, but I will never darken the doors of your dealership again. What I saw today was criminal and a sin.
Very professional and efficient
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