Excellent service experience!
Meagan was kind and knowledgeable.
After driving 2 hours coming and two hours going to Knoxville to fix window visors… I had to drive another 4 hours to return the next day because no new visors were in stock. I pulled my car into the garage. Told it would be done in an hour. After an hour I went to check on it and found it sitting right where I left it. They apologized pulled it in and I waited another 45 minutes. I know the car not moving out of the garage after several hours happened to someone else I know this past year. It is a customer service area for you all to work on for sure. I know the service personnel can see in the garage. My salesperson for my car was all over it, for which I was very appreciative. He has been outstanding.
Mary was very professional and did a great job at communicating with me the plan for my vehicle. I know would recommend her for anyone needing services.
Took my HRV to get the recalled seat belt issue looked at.
I didn’t have to wait long for them to be checked and for the employee to explain to me what was done.
The waiting area was pleasant and clean.
Hannah and Mary have been great and makes the experience better.
Hannah was very courteous and professional. My car was taken care of promptly.
Nice and kind employees.
Thanks for tho good service.
Excellent will be my rating …
The comment I wrote disappeared! But Mary was great!!
In and out, Mary was great!
Thank you to Mr Lafollette and service department for my regular maintenance on my CRV yesterday! I did not have an appointment and was very pleased with the service time!
Joe was very attentive to my needs and I appreciated that
We asked for a noise to be checked into, and the noise is still occurring. Apparently some rocks were removed and something was tightened, but the vehicle wasn’t driven afterwards to confirm those things fixed the issue.
Joe was helpful and friendly. Able to diagnose the problem and get us on the right track for a fix.
I was very pleased with the prompt response and service to my car. You have a wonderful customer service. Thank you!!
Very professional & friendly people. Very efficient too.
I had my mirrors replaced because of a recall and the drivers side is distorted. Very dangerous and makes me nauseous looking through it. I called right after leaving dealership and Mary was great and followed up with service tech and was told give it time to settle and then get back to them. WTH !! No fault of Mary !
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