You will get ACES from my response to the Honda Corp survey. I drive past the corporate Honda dealer to get to you guys, and it's because of the quality of the people. And part of that shows in the pride of your facility. It's a very nice place to wait for your car to get serviced. Jay Hanes is my primary contact there. He's "good troop!" Regards, Bill W
Great job. Thanks for the quick repair and great customer service.
I left a truck I bought from you only two weeks after closing the deal because transmission and brakes were acting weird. It was sitting there for three weeks, and nobody fixed anything. You guys, didn’t touch anything about transmission and brakes are exactly failing as nobody touched them. Three weeks. When you told me my truck was ready for pick up, half of dash was on the floor, so I left it two more days, and when I finally pick it up, with the same problems untouched, was also super dirty inside. All that with the “extended warranty” I bought from you. Next day I pick the truck, I just got a forscan scanner and run it with my own laptop and just reset the learning tables of transmission (I told to do it to your mechanics, and they apparently didn’t care) and in les than 2 minutes the truck was fixed. I also bought my own brake rotor and replace it and now is perfect. I expend just 134$ in all and half hour for rotor change. After 5 weeks I bought this truck from you, and almost 30k price, I ended fixing all by myself and nobody from the service shop told me a single word about what happened with my car at any moment. You guys, return the car to me because I called several times, not because somebody was taking care of it and was helping me to solve the situation. Very sad. This was the 3rd car I got there. I am not sure if I will trust you for my next ones.
Thank you so much for taking care of my vehicle in a timely manner. I appreciate all you do. from a happy customer.
Megan was very pleasant, helpful and informative. A keeper
Joe is great! He’s always kind and helpful. I enjoy having a consistent service advisor.
Megan is always so helpful and makes the process easy and enjoyable!
Hannah was great and always a pleasure to business with. All the people at Airport Honda are nice, professional and caring. I have dealt with many Honda dealers in 3 states over my 76 years and this is by far the best dealer I've ever encountered. Keep up the good work!
I’m extremely disappointed with my recent experience at Airport Honda. I have trusted them with servicing my car since the day I bought it and have always purchased my tires there as well.
This time, not only was a price match not honored, but I was also given information that was not truthful about the reason why. As a loyal customer, honesty and transparency matter just as much as service.
Because of this experience, I will no longer be purchasing tires from Airport Honda. It’s unfortunate when long-term customer loyalty is met with misleading communication.
Matt O. is awesome at taking care of our car needs. You are very lucky to have him as an employee. We are thankful that we met him.
Excellent service and prices
Meagan was fantastic! The whole crew I interacted with was great, the customer service that is shown is really above and beyond what I would expect and really makes me a loyal customer. I will definitely be back in the future for purchases and service. Also the pick from work to get a renal and then to drop off our van to our home to swap out the rental was top notch! Thank you so much for all the help and how thorough you were with our van!
I appreciated that you were open on Saturday. Jeremy was a gentleman and informational relative to answering my questions patiently.
My experience as always was good. Jeremy was a great help no problems at all.
Ryan is a very knowledgeable and sincere employee. I really enjoyed talking to him.
Jeremy made sure my worries were taken care of and took the time to go out of his way to treat me with upmost kindness and professionalism.
Appreciate your hard work and the free coffee. Happy to spend an hour with y'all.
Excellent customer service, extremely cordial and polite. Always a pleasure working with Meagan Pless.
Thank you,
Chris Daugherty
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