I arrived before 9:30am and was told the service would take two hours. I was in the waiting area for four hours. No one ever came over to update me on the status of my car. Eventually, I saw my car sitting in the bay area for 30 minutes or more. No one ever told me it was done. I had enough and went up to the service desk and saw the workers eating their lunch, while I’m sitting in the waiting area with my son who was past-due for lunch. The service I received yesterday was a complete embarrassment for Airport Honda. I’ve been a customer for four years, since we moved to Knoxville. We are a Honda family and we are seriously considering moving to another Honda dealership in Knoxville.
Courtney Lynn was awesome! My mom's handicapped and Miss Courtney went over the top helpong me and accommodating my mom. She was well informed, honest, pleasant, and a joy to deal with...She's a keeper Airport Honda!!! 5 STARS
Excellent condition Just curious your appraisal
Very happy with everyone and everything
Courtney was a delight. She was nice and answered all my questions.
Ms Pless was most helpful explaining the push button transmission with which I was unfamiliar.
Joe was amazing! So glad I got to work with him.
Joe fixed an issue that was not even his fault. You need more customer service reps like Joe. He was very helpful with a very frustrating situation.
Everyone was very nice and accommodating. They got me out in a timely manner.
Isabelle that checked mevout was professional and courtious
Still leaking oil after spending FIVE THOUSAND DOLLARS
Paid for tire rotation that wasn't completed. We will just bring it back in to be rotated.
He was exceptionally professional, assertive; told me what my vehicle needed done and would need in the near future. A real pleasure to deal with!
Great service, communication and done in a timely manner.
Nathan done a great job getting me in and out of there for my oil change.
Joe is an amazing service advisor!
I didn't use this service???
Hannah was wonderful. You guys were great.
Very good service, friendly employees!!
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