Customer service was great! Thankful that they were able to service my vehicle without an appointment due to the urgency of what needed to be fixed. Thank again!
Noise coming from passengers front tire that was just fixed n picked up on 8/9/25. Sounds like the breaks are not releasing or its rubbing when in motion.
Quin is a keeper !! He was absolutely great!! Never boring and answered every question! Thank you for everything . So happy.
400 dollars to remove license plate screws is excessive. I would have appreciated them trying to remove it at least.
Hallie was perfect. I had no worries and everything was taken care of.
Very thoughtful and respectful to me.
Good communication by text, very helpful
Good service with respectful manner
My vehicle is nice and clean
Thank you
I was very satisfied with the service I received thank you very much
Amazing job. Great attitude and attention to service.
Keep that young man he was thorough and very professional
Hallie was great to work with on servicing my truck today!
As always, I was treated with respect and appreciate being able to depend on you guys for service. Thanks for Flagstaff Toyota.
There is a good chance I won't buy another Toyota, just because I'm not interested in interacting with your service department. I've been complaining about my brakes squeaking since the 1st year I owned the car, and each time, the service department has said brakes look fine, and it's either dust or just because ceramic breaks squeak a lot. I finally went to Hurst to check it out, and decided to change the brakes, before they were actually worn down enough to change. I later found out Toyota Rav4s made in 2022 had a shim problem...I wish your department would've looked into the problem when I was complaining about it. When I brought it up to James, he said they would've checked it if they had changed the brakes, but they should've considered it before then when I was complaining about brakes that weren't worn down at all.
2nd, we brought the car in for a bearing issue, and the 1st time, the service department said it was tire cupping. Got new tires, and brought it back in for an oil change and because the noise got louder...because of the bearing I initially told them about. So my warranty covered the issue, but if we hadn't pressed, your team wouldn't have caught it.
I'm honestly really disgusted with my experience with your service department.
Very good customer service
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