Asked for oil change and didn’t know tire rotation was automatically included. Service took over 2 hours and no updates with an appointment for what has never taken me more than 1 hour before. Did receive discount to help with issue.
I inquired about my brights having gone out together and he seemed a little brusque; I realized I was using a great discount before May 31 and they were busy. He was enthusiastic and congenial otherwise and I had a great experience!
Everything was good with my vehicle service. Thank you for the good job you're doing.
I asked the advisor when my car would be finished. He said an hour and thirty minutes. I informed the advisor that I had to be at work by 4:30. He said no problem. When I asked about my vehicle be done he said sorry they are running behind so it'll be another 30 minutes. Nothing was done to my vehicle while they had it for 1.5 hours! I really want my money back that i paid to prepay for oil changes because be promised a time and then making me late for work is poor customer service
James was not my service provider. I was there 6 hrs for routine service. I agreed to recommend service issues but was not apprised by my service rep that it would add over 2 hrs to my wait time. No communication on that which would have been helpful. I.e my time is not yours to waste.
Hallie was professional, friendly, competent and delivered on time.
Well done!
Hallie was super kind and helpful. Really good communication.
**** was great. He helped us the week before also. FANTASTIC EMPLOYEE. HE DESERVES A RAISE.
Hallie is awesome and has been super helpful. Thank you!
James always goes above and beyond. Another excellent service experience. Please thank James and the technicians and let them know they’re sincerely appreciated!!
Mike is Awesome, he keeps me updated on everything and is Professional and Friendly! Lucas was the mechanic who worked on my car, he did a Great job! Thank you!
Jimmy always takes care of me!
Thanks for the great service.
James was fantastic. Very friendly!
I have always used Hallie for my service needs. She is professional. She’s courteous and very personable to deal with.
Mike does a great job keeping us updated on the progress of our vehicle while it is in the shop.
As always, excellent service and no pressure for additional work.
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