Totook longer than expected, not enough service help, too long of wait.
But other than that, everything is fine.
Hallie is a great service advisor. Give her a raise ????
Last year the service was excellent. This year I felt like I was being used
To cover your overhead. I am very disappointed with my Findlay Service
Experience.
Zachary was awesome to work with. Made us feel like family and the team took care of our 4Runner!
Job done right , thank you
Very satisfied about service received yesterday given the lack of appointment as I was traveling from Phoenix to Hopi due to emergency family situation. I appreciate that I was worked in. I remain confident of your quality service to your customers and would like to continue being served at your company during my tour of duty in Arizona. Thank you so much. Marylou.
I went to drop off my vehicle for a next day appointment but Zack said they were able to take care of the issue that same day! That was a relief and got done in a timely manner! Awesome job to Zack and team!
Zach was great in getting us through a difficult situation as we traveled from CO to our home in Palm Desert. We’re grateful for his efforts to get us back on the road! Thanks to all who assisted in helping us.
2 & 1/2 hours after the service rep. explained that I would need to leave my vehicle, I received a text msg from Celia Lopez stating that my vehicle had been service & was ready for pick up, which was not correct information. Next, I waited an hour for the courtesy transport driver to arrive. And when she did arrive, she skipped over my name & called the person that signed up after I did., then didn’t even bother apologizing after I notified her of this oversight. And finally, although I had an appt for service, I felt ignored while other customers after me, were acknowledged & checked in & I was told I had to wait. This makes me wonder if your staff is racist or just provide poor service.
When we picked up our car there was a big smear on the windshield I had to use a razor blade to clean it off. Someone there had to have noticed this and just let it go. It was not there wen we dropped it off. It was some kind of wax Very bad service.
I always trust the service department. They always do an excellent job.
Thanks for the updates and keeping me informed on status of services.
I've been happy with the service but this time when I got in my car there were dark smudges on my car seat. I thought maybe it was just water since the car was just washed, but when I got home it was still there and I had to scrub the seat with soap. A former dealer that serviced my car used to put protective sheets on the floor and seat.
Celia has been very attentive and helpful the 2 times I have recently brought my car in for service. She is courteous & efficient and very nice to work with.
I truly appreciated the great service that I received!
Keep up the Great work! A GreatDealership!!
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