Thank u for all your hard work
**** was awesome. Answered all my questions and service was super quick.
Yall drained my oil to fix leaks, then tried to charge me for overfilled oil. pretty weird dont you think.
Everything went very smoothly and James was very attentive!
Many thanks. Cynthia P
I trusted the service my vehicle received to know I am in a safe vehicle to go home or work. Happy Toyota Tundra owner.
Routine maintenance done.
James is an outstanding employee and represents Toyota extremely well. Highly satisfied!!
James did an excellent job handling my situation. He was friendly, kind and made me feel at ease with getting the work done on the car that it needed. I plan to continue to be loyal customer of the dealership and I greatly appreciate professionalism. Thank you!
I am completely unsatisfied and upset with service advisor Hallie and Findlay Toyota. I made an appointment to have my Tundra repaired due to fluid leaking in wheel well. After waiting over 2 1/2 hours I had to go ask Hallie what needed to be fixed on my truck. I was then informed it was just a radiator cap and it was going to cost me almost $500 to fix. The entire time I was there not once did any of the service advisors come and talk to me or let me know what was going on with my truck. Hallie left for the day and never let me know when my truck was going to be done. They were not busy at all. I wasted over 4 1/2 hours of my time when my truck was finally ready and still ended up paying $240 for a new radiator cap and for it to be tested. I am livid and completely dissatisfied with how I was treated and my time wasted. Especially since I made an appointment and the service department wasn’t even busy.
Never a problem there. Ms Hepler is a very good representative of Findlay Toyota. Would be happy to see her another time there. Thank you.
Good Communication through texting with ****. They did what exactly was in the recall.
They took us on time and were true to their word .
Hallie was clear with the information about my car. Service completed within the timeframe she communicated to me at check in
Hallie did a great job, she is personable, thorough and communicative.
I am satisfied with the service Mrs. C. Lopez has given during my oil change service. Thank you.
Everything was done to my satisfaction. Thank you!
For the record, **** Spigner was great and provided overall great service and is not a part of my complaint and overall dissatisfaction. I bought this truck from Findlay Toyota 2-3 weeks ago and was told by the sales team and others from the service team that my Tacoma had gone through 2 or more 160 point inspections and is gold certified, etc. they told me the brakes, tires, fluids, etc. exceeded the inspection process, etc. given The fact that the brake rotors were warped and had to have work done on them leads me to believe that whomever did the inspections, did a less than optimal job and makes me more than concerned with the safety and overall quality of the truck. **** expressed to me today that the team did another inspection while fixing the rotors and that I shouldn’t have any problems. I am going to take his word for it as I did when I purchased the truck from the team that sold it to me but will be more than thorough on my end and will more than likely be taking it to a mechanics shop not affiliated with Findlay to have an independent inspection done to ensure the legitimate compliance of this gold certified vehicle. I’m not sure how the inspection process was approved and this wasn’t fixed before Findlay put it into the lot to be sold and again, how can I have any confidence with any part of the findings when this was so blatantly overlooked.
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