Findlay Toyota Flagstaff Auto Repair Service

Very professional and kind.

Jim called and answered my question. The service is scheduled for next week

**** was so attentive and professional. Thank you.

I'm used to the service person coming up to me and talk about my vehicle/inspection. I received a text about my air filter being replaced and replied in the comment section to change it but I don't know what happened...I was just given my keys, handed my papers and was told where my Rav was parked and the service guy walked away

Everyone there at Findlay flagstaff are all so nice and helpful and always have a smile.

Celia is amazing at what she does!

I was very satisfied with the service experience from the dealership. I am less satisfied with Celia. I received a text that the service was completed at 11:49am. Having been a customer of this dealership for a few years I know that from the time the text is sent to the time the paperwork is ready is usually 10-15 minutes. At 12:25pm, I found out Celia had gone to lunch and I had to get a different advisor to get my key to me so I could leave. Up until that point I had been kept in the know of the process of the service and that is the only negative aspect of our visit today.

Great customer service.

Good job!

Outstanding job

This was a recall appt. I had no problems w/ service..

Good

Hallie was very helpful thank u

Mr. J. Pellicciotti was customer friendly and very informative about the work that was done on my vehicle. He answered my questions that I could easily understand. A+

Thank you

I'm always treated like family and everyone are so friendly. Thank you.

Hallie was efficient and pleasant.

I am extremely frustrated with the service I received from Toyota. For years, I have been a Ford truck driver. But I grew tired of mechanical and electrical issues that my F150 was having. I dealt firsthand with the service department at Babbitt Ford and I had nothing positive to say about them. I was told by multiple neighbors and coworkers how excellent Toyota trucks are as well as the service at Findlay was so when I needed to replace my Ford truck I decided to purchase a new tundra. My 2024 tundra was brand new when I drove it off the lot. It is not even a year old and already the blower for the heater has gone out. I’ve taken it in to be serviced twice, and I was told that since there are no error codes And no recalls and because of that your service department can do nothing. This is completely unacceptable. There is clearly an error with my heating unit, it does not blow hot air. Thankfully, we have had a temperate winter this year, but when we actually get cold weather and snow, you can imagine how uncomfortable the cab is for me and especially my younger kids. What made the above assessment even more worrisome was I was told that the service team went out on the lot and checked several other trucks of the same year and mileage and they were all having the same problem. If these are trucks you are trying to sell are you honestly telling clients that they are buying a truck with a faulty heating unit?! If they are trucks that are just getting serviced are you seriously telling numerous Toyota drivers that you can do nothing in your service department to fix an obvious problem with the heater? I cannot understand how just because there are no error codes or no recall your service department cannot fix this obvious problem. If I brought this to any other shop in town they would actually fix the obvious problem. My second frustration was I have obvious bubbling on the paint in the front right bumper. I paid thousands of dollars for a bumper to bumper warranty and I feel like I was hoodwinked by the sales team because when I purchased it, it was sold to me as in it covers anything that happens between the bumper to bumper. And now I have a problem on my ACTUAL bumper and I am told that it is not covered. The combination of taking time out of my day, getting coworkers to pick me up and drop me off and taking time out of their day only to be told that my broken heater cannot be fixed by the people who should be able to fix it and that my thousands of dollars I’m paying for a warranty that should cover a bumper-to-bumper issue is a fallacy has made my entire experience with Findlay and more broadly the Toyota brand extremely frustrating. I am seriously questioning my decision to move to the Toyota brand.

Communicated well, set us up with a rental vehicle until the work was done, and worked hard to get the parts sooner than expected.

Very polite n informative on wht ws done on vehicle