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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1630 reviews 63%
4 star 514 reviews 20%
3 star 56 reviews 2%
2 star 204 reviews 8%
1 star 194 reviews 7%
Review Us
Robert H.
5 out of 5
6/26/2024
Thank you
James M.
5 out of 5
6/25/2024
Great job
Julia T.
2 out of 5
6/25/2024
Prefer not to put in writing. Too much and sometimes written words are taken out the meaning. A call would be fine.
Heather P.
4 out of 5
6/25/2024
He was polite and in a friendly mood even though they were behind. When we said we would wait he let me know ot might be a bit of a longer then usual wait. Waiting room was paced but he was smiling and professional
Lee B.
5 out of 5
6/25/2024
Everyone is very friendly there Karen. Michael did very good service
Brenda M.
5 out of 5
6/25/2024
Good service….thank you.
George P.
1 out of 5
6/24/2024
Had a 9:30 appt for tire rotation, arrived at 9:20, didn't get my vehicle back until 11:10. This was not acceptable in my opinion.
Carol E.
5 out of 5
6/23/2024
Good!
Linda N.
5 out of 5
6/23/2024
He was very professional and letting me know the situation with my car. He explained the details very thoroughly and explained what they needed to do. Great service!
Paul H.
5 out of 5
6/23/2024
Thank you for your great service
Mark V.
5 out of 5
6/22/2024
Great service, accommodating, and quick.
Jill C.
5 out of 5
6/22/2024
Pat is always top notch!!
Larry M.
1 out of 5
6/21/2024
Ihad oil stains inside my car while checking cabin filter
Billy E.
5 out of 5
6/21/2024
We were pleased with the service.
Shannon S.
4 out of 5
6/21/2024
Larry is so helpful and so kind. He deserves a pay raise for being so awesome. Please be nice to Larry so he sticks around.
Jerry H.
5 out of 5
6/21/2024
Thanks for a job well done!
Joe W.
5 out of 5
6/21/2024
Greeted and treated extremely well.
Anna B.
5 out of 5
6/21/2024
Thank you so much for making this such a smooth process! Everyone we dealt with at Roberts Toyota was amazing! Turn around time was quick and explanations of what was done were clear. Will definitely be back in the future!
Crystal C.
2 out of 5
6/20/2024
Disappointed that I had an appointment scheduled on Tuesday and no one called me to give me an update about my vehicle. I called myself and they told me that they didn’t have time to look at it. I asked if they were going to look at it the next day and they told me that they would try but they didn’t think they could. I understand that they were short staffed but don’t schedule appointments for people if you are not able to look at the car. I had to go 2 days without my vehicle and miss work. Finally after calling a bunch of people they took my car back to look at it and fix the roof leak from the recall. After getting my vehicle back, there are black fingerprints all over the inside of my roof from them putting it back on with dirty hands. FYI dirty fingerprints are very noticeable on a light color roof. I have always been a Toyota customer but this whole experience has definitely changed my mind. I will never get a vehicle from this dealership again because of the poor customer service and lack of care for customers.
Ricky P.
5 out of 5
6/20/2024
No complaints

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