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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1630 reviews 63%
4 star 514 reviews 20%
3 star 56 reviews 2%
2 star 204 reviews 8%
1 star 194 reviews 7%
Review Us
Trina C.
5 out of 5
7/2/2024
Very satisfied with timely service and friendliness.
June G.
4 out of 5
7/2/2024
Enjoyed especially the lively conversations in the waiting room. Employees are very nice and open to suggestions, as well.
Christie W.
2 out of 5
7/2/2024
I would have liked for someone to tell what was wrong with my tire. I asked someone to check it because it was losing air and you did and you put a plug in it, which was awesome, but I would really like to know if there was a screw or nail in it or if they knew the cause. Everything else was good as far as I know. It does seem rather crazy that it takes 4 hours though. Thank you.
Kurt K.
4 out of 5
7/2/2024
Excellent tech support
Chris H.
2 out of 5
6/30/2024
Always treated great. This time my vehicle didn’t get in on the scheduled day and I was never updated that we wouldn’t be getting the car back. By the time we checked service was closed and there was no way for us to get our keys. Always treated well, but if you can’t get the car in on the scheduled day, you need to call and ask if it’s ok to keep it over night or if the owner would like to pick it up and reschedule. Thankfully we found another workaround.
Susan M.
5 out of 5
6/30/2024
Ease of scheduling , communication from service advisor, timely repair, reasonable rates. All made for a great visit.
Shirley H.
5 out of 5
6/29/2024
They do an outstanding job of serving my car.
Henry F.
5 out of 5
6/29/2024
Awesome ????
Alfred W.
5 out of 5
6/29/2024
Always a nice place to relax and talk to other customers while waiting on service.
Damian C.
1 out of 5
6/29/2024
Very slow, 2 hours for this service is ridiculous,
Rodger P.
3 out of 5
6/28/2024
Everything went well one comment on my inspection sheet they said the engine air filter needed to be replaced but they did not mention it to me nor replace it
Ophelia G.
1 out of 5
6/28/2024
I had to wait a extra hour and ;( min
Engtong T.
5 out of 5
6/28/2024
I was in for my 10.000 miles oil changed n it done in timely manner n professional. N Larry is outstanding n professionals. Keep me in the loop about my vehicle.
Denis B.
5 out of 5
6/28/2024
Excellent people to have working on your vehicle.
Frederic S.
2 out of 5
6/28/2024
Acknowledge my presence. It took too long for Mike to get me. The other service man and I could see each other clearly through the glass. Yet, he did not acknowledge me by nodding or waving. Later, after I got my coffee, I went back to the nicely renovated area outside the parts department. Two ladies sat behind the desk, both on the phone. A man stood behind the other desk. None of them had the decency to acknowledge me. None of them smiled at me, looked me in the eye, nodded their heads, or mouthed "we'll be with you in a moment." Let me know that you see me. Give me hope that you will help me as soon as you can. Thank you for listening.
Rebecca S.
1 out of 5
6/28/2024
If I would have been told at check in that it would take 2 hours for an oil change, tire rotation and recall, I would have answered yes to this question.
Rhonda T.
5 out of 5
6/27/2024
Great job rav4 runs wonderful
Deborah S.
5 out of 5
6/26/2024
Larry was very professional, nice and helpful. Very mannerly .
Nick D.
5 out of 5
6/26/2024
Thank you.
Pamela K.
5 out of 5
6/26/2024
Very kind and quick service.

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