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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1630 reviews 63%
4 star 514 reviews 20%
3 star 56 reviews 2%
2 star 204 reviews 8%
1 star 194 reviews 7%
Review Us
Jerry R.
2 out of 5
7/11/2024
Service writer seem to be having a bad day.. It does not cost anymore to be nice and not have an attitude when talking to a customer... All I wanted was to pick up my second key in a timely manner...
Frank D.
5 out of 5
7/11/2024
Overall satisfied
Tammy M.
5 out of 5
7/11/2024
Very professional and they kept us updated throughout the process.
Rebecca J.
5 out of 5
7/10/2024
I trust Robert's Toyota. I'm treated with respect and professional.
Vickie S.
5 out of 5
7/7/2024
Fast great service
Sharon B.
5 out of 5
7/6/2024
Larry is always professional and helpful! He always takes good care of me! Thank you Karry and Roberts Toyota!
Tracy P.
4 out of 5
7/6/2024
I have been bring my Lexus to Roberts for a couple years now and have always received the same excellent service and pricing.
Robert B.
5 out of 5
7/5/2024
Satisfied as always, Patrick is a great asset to the Toyota family.
James H.
4 out of 5
7/4/2024
I do wish Roberts Toyota could give me a valid reason why my Tacoma sputters. I have been told by a service department member that is normal. I do not believe that it is normal for any car, truck, etc… to sputter when driving down the road.
Jill W.
2 out of 5
7/4/2024
It would be nice if the person that is telling you how much your service will cost if they continue would take you to the office to give you the price instead of telling you in front of a full waiting room. Not everybody has the cash ready to cover the entire service and we are humiliated in front of everyone when we have to tell them we can’t afford it. A little discretion would be appreciated.
James M.
1 out of 5
7/4/2024
My wife pointed out to me when I got home from work that someone got a substantial amount of grease or oil stains on the head liner fabric of her car right over the driver door and near the driver sun visor. We haven't had the car even a year yet. So yes please have a representative reach out.
Gary L.
4 out of 5
7/4/2024
We appreciate Larry and the developed relationship we have established with him. We feel he is a valuable asset to your team and someone who we have complete confidence in.
Maelynn C.
2 out of 5
7/3/2024
They put fuel empty an I just filled it up a when I picked it up from you’ll it still was on full . So I just wondered how good did they check an service an didn’t see were they rotated my tires
Wallace B.
1 out of 5
7/3/2024
I needed my front passenger door looked at. Apparently only one person could do that and he was called away. There's no guarantee anyone will be able to diagnose the problem when I drive an hour to get there.
Nancy G.
2 out of 5
7/3/2024
Patrick was very nice. I just just have a suggestion for the dealership in general. When our services done, I think it would be a very nice customer service to drive our car up to the front when done. I’m an older lady and had to walk all the way to the back to get my car the last couple times I was there. It should be driven up to the front for me to just hop in not take a hike all the way to the back of your shop and look for my car
Hugh N.
2 out of 5
7/3/2024
Need to ensure that expectations of delivery are met. People have to plan out their days also. The guy I spoke with was very professional but I believe his mechanics let him down.
Julia H.
4 out of 5
7/3/2024
Larry is outstanding!
Brian L.
5 out of 5
7/3/2024
Larry was very polite and extremely helpful.
Marilyn S.
5 out of 5
7/2/2024
Thanks
David B.
5 out of 5
7/2/2024
NA

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