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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1630 reviews 63%
4 star 514 reviews 20%
3 star 56 reviews 2%
2 star 204 reviews 8%
1 star 194 reviews 7%
Review Us
Gerry C.
2 out of 5
8/8/2024
No out side sitting area Couldn’t find coffee pot Restroom was clean Truck was not wash Old sticker on oil update on wind shield not completely removed Service man was very nice Done in a timely manner
David J.
5 out of 5
8/8/2024
Larry did an excellent jib for us
James C.
5 out of 5
8/8/2024
Very satisfied
Mark S.
4 out of 5
8/7/2024
The service advisor was completely courteous. I was disappointed that I had an appointment and it took 2 hours to rotate my tires and the quick set of checks that were performed.
Nathan M.
2 out of 5
8/7/2024
Drop truck off at 9:00am. Checked back in around 12:30pm and truck had not been touched. Only needed a multi-point inspection, tire rotation and check for weld spatter related to recall (was told there was no weld spatter so nothing needed done for this). I came back around 1:40 and let the guys know I would be waiting on premises for my truck to be finished. Michael was in pleasant to deal with. It should not have taken close to 5 hours for this minor stuff to be done.
Lisa H.
5 out of 5
8/6/2024
Great service
Jeremy E.
5 out of 5
8/6/2024
Awesome Job!
Roger B.
4 out of 5
8/6/2024
Prompt service with no problems.
Johndrea M.
2 out of 5
8/6/2024
I did not get the proper service and satisfaction that was needed. Problem did not get resolved. Seats are still not heating in my brand new vehicle.
Allen H.
5 out of 5
8/4/2024
Very prompt and helpful
Seung Hwan.
5 out of 5
8/4/2024
Larry was friendly, professional, and knowledgeable. He really made it enjoyable. And the service was completed sooner than expected. Thanks!
Pam F.
5 out of 5
8/4/2024
He was wonderful! He was pleasant, very communicative, and was very thorough in his explanations and recommendations. Thank you Pat!
David V.
5 out of 5
8/4/2024
Perfect
Linda S.
1 out of 5
8/3/2024
It took 2 hours to do the oil change and tire rotation
Debbie C.
1 out of 5
8/3/2024
I’ve had the same air pressure light in the dash every time I’m in for service. I mentioned to nice lady who booked my appt. And of course I forgot until I drove out of the lot. So when you call me about the sun roof deflector I’ll hopefully remember to mention this mystery light that keeps turning back on. No air leaks were ever reported. Tires are 3 years old. I’m sure you can check mileage at service to see how low drive distance has been.
Leanne D.
2 out of 5
8/3/2024
The person who checked me in questioned why I brought it in and made me feel stupid. I have been using another location, but use Roberts today due to convenience. But I think I will go back to my previous place. Plus when I picked it up there was another issue that I returned for and he was was not helpful and told me to return in the morning. But google helped me fix it.
Pamela K.
5 out of 5
8/3/2024
Everything was great. Thank you Roberts Toyota so much
Jerry E.
1 out of 5
8/2/2024
Wait was too long. That os why I left the last Dealer
David S.
5 out of 5
8/2/2024
Friendly service managers
Mike B.
4 out of 5
8/2/2024
Larry Fee is awesome! I will take my cars to Roberts Toyota as long as Larry is there!!

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