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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1627 reviews 63%
4 star 514 reviews 20%
3 star 55 reviews 2%
2 star 204 reviews 8%
1 star 194 reviews 7%
Review Us
Yvette A.
5 out of 5
10/6/2024
Great customer service!
Jr P.
5 out of 5
10/5/2024
Thanks
Kristy B.
5 out of 5
10/5/2024
Larry was informative and kept me updated with the progress of my car. I appreciate the timelines on getting it repaired.
Wendy S.
2 out of 5
10/4/2024
Today was the 5th time I have been to the service dept to fix the same issue on a brand new vehicle. Once again, the issue was not fixed. The problem is the exact same as it was the first time I brought it back. Clearly no one drove the vehicle today after they replaced what they said was the problem to assure it was actually repaired on my FIFTH VISIT. It was obvious a half mile down the road that it still sounds like you are driving with the driver side window cracked when you get above 50 mph. It still does. I will just find another dealership to go to. I travel for work and I don’t have time to keep spending this much time driving back and forth from Pulaski and sitting there waiting, only to have to come back over and over, on my few days home with my family. I think 5 times is plenty.
Keren G.
4 out of 5
10/4/2024
Thanks Cuz
Tina G.
5 out of 5
10/4/2024
We thank you for fixing our seats in a timely manner.
Jamie T.
5 out of 5
10/4/2024
Michael was great! He kept me informed of what was going on and what my timelines were looking like for each visit this week.
Mike B.
4 out of 5
10/4/2024
Larry Fee is awesome!
Ricky B.
5 out of 5
10/4/2024
Good job as usual that is why I take my truck and 4/ runner there to get them serviced
John M.
5 out of 5
10/4/2024
He did a great job!
Scott D.
2 out of 5
10/3/2024
Not completely, this was a return visit. Scheduled because the service requested a week ago could not be completed. This service was quick but I do have a soft brake pedal that will require me to do additional work.
Mike M.
5 out of 5
10/2/2024
As always, Larry was great. He kept me updated on the services needed and costs associated.
Jody W.
2 out of 5
10/2/2024
I left my car at 10am, I was told about 3 hours. At 3:30 they had not even finished an oil change. I was getting off work and stranded. Unless I come sit for an hour and wait for them to finish. I told them not to start on anything else, finish oil and I will get fuel system done later. But will not be back to columbia for it
Brenda B.
2 out of 5
10/2/2024
Lack of communication to update me on status of my vehicle. Even after I called 2 hrs after drop off, no text for update until I text and asked for the status close to closing time.
Blanca Cristina.
5 out of 5
10/1/2024
Muy buena
Jacklyn H.
4 out of 5
10/1/2024
I've been treated well.
William H.
4 out of 5
10/1/2024
It could not have been a better experience. I was on a short timeline in making a meeting in Franklin and Patrick made it happen. Thanks Bill Hubbard.
Rick P.
5 out of 5
10/1/2024
Your service department people have always been very professional and extremely helpful and kind ????????????????
Mark R.
4 out of 5
10/1/2024
Quick and easy. Only complaint was my valve stem caps were replaced with two different styles/color or cap-not what was on it when I bought it.
John M.
5 out of 5
9/29/2024
All went well with my service. They kept me informed with all issues or concerns they found above what I took the vehicle in for.

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