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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1608 reviews 63%
4 star 510 reviews 20%
3 star 54 reviews 2%
2 star 203 reviews 8%
1 star 191 reviews 7%
Review Us
W W.
5 out of 5
4/7/2026
Enjoy Service Dept at Roberts Toyota!! The nicest and most professional!!
Amy G.
5 out of 5
4/7/2026
Was really good service
George P.
4 out of 5
4/7/2026
Car service was fine. While waiting, it would be great to have the guest wifi fixed. On two days, it would not load.
Aaron A.
4 out of 5
4/7/2026
She is great
Sandra F.
4 out of 5
4/7/2026
I wasn’t a fan of the service department when I first bought my car, but they have won me over. The current staff is courteous and professional. I highly recommend!
Que T.
1 out of 5
4/5/2026
The issue was not resolved. I will bring the car back on Monday.
Roderick B.
5 out of 5
4/5/2026
Excellent service and timely recommendations. Thanks Roberts Toyota! ????
Lou D.
1 out of 5
4/5/2026
Chris was polite and friendly. Through no fault of his the key machine was broken and they were unable to complete the repairs. This will require me to make an additional appointment. The key itself is $250. The programming is an additional $170. With tax this will come close to $500 and 3trips to the dealership to replace 1key. I like Toyotas but this is a **** way to treat a customer.
Lisa W.
4 out of 5
4/3/2026
Thank you for providing coffee while I waited!
Kimajha B.
4 out of 5
4/3/2026
Sean did a excellent job explaining everything to me and he also talked about deals that would help me in the long run regarding a oil change and a lower price of tires than the ones I had bought the last time. Great job Sean , keep up the good work you’re great at what you do !!
George T.
4 out of 5
4/3/2026
Roberts had told me that I might need a new compressor for my air conditioner, ordered it, and then went the extra mile to check things out and decide that I might not need it after all. Integrity plus’
Mike G.
4 out of 5
4/3/2026
The car was serviced in 30 minutes and the receptionist at the front desk was very friendly and helpful!
Tori D.
1 out of 5
4/3/2026
Took all day for oil change and brakes after forgetting to do the brakes when telling me car was finished
Joy M.
5 out of 5
4/3/2026
All goid
Connie B.
5 out of 5
4/2/2026
She did a great job answering my questions and concerns.
Mike B.
5 out of 5
4/2/2026
Sean did an awesome job!!
Pj W.
5 out of 5
4/1/2026
Mariah was very courteous & attentive. On her days off, Kerin was quite helpful as well.
William I.
4 out of 5
4/1/2026
Michael is the best! This was an extended warranty issue that the dealership that I bought the car from (Toyota of Cool Springs) didn’t want to deal with. Michael went way above the call of duty to resolve this issue. He dealt with the morons at the warranty company to make sure my wife’s car was not only no longer leaking oil but safe to drive (bad front axle.) We are definitely buying a new RAV4 XSE this year. Hopefully from your dealership but we will buy from the dealership that offers the best price and incentives.
Richard M.
4 out of 5
4/1/2026
Thanks for a great job and helping me out. Getting my new tire quickly and getting it installed the next workday was very appreciated again thank for the great service.
James C.
4 out of 5
3/31/2026
Very well satisfied .have bought cars there before and always satisfied with service.

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