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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1613 reviews 63%
4 star 511 reviews 20%
3 star 55 reviews 2%
2 star 204 reviews 8%
1 star 192 reviews 7%
Review Us
Jacqueline B.
5 out of 5
6/13/2025
Connor was amazing! I will be coming back because of the amazing customer service.
Tony D.
5 out of 5
6/13/2025
Chris was awesome.
Elizabeth T.
5 out of 5
6/13/2025
Chris was wonderful and the process went very smoothly.
Susan B.
4 out of 5
6/12/2025
I will be glad to complete a survey!
Dave C.
4 out of 5
6/12/2025
I’ve lived in Middle TN since 1999. I’ve dealt with a few Toyota dealerships since it’s the vehicles my family have always purchased. Experienced have been good to meh. Robert’s was exceptional. From creating an appointment with Karen, arriving and being greeted by two men at the desk who were friendly. Chris checked me in and Karen agains stepped up and drove me down the street. John in the preowned car department gave me a fair price for my Camry. I was sad to have to sell it but with a new job comes a company car and that’s why. I’ll be back. Robert’s has what I’m looking for when I’m going to spend money on a vehicle. well done.
Kevin E.
1 out of 5
6/12/2025
When I made the appointment I was told that it would be an oil change and a recall repair. I was charged $129 for an oil change. That is ridiculous!!! Upon examining my bill the labor charge was $58.15 I will not be back for an oil change at that price. My last oil change was $107.68. The price of parts only changed a couple dollars. Labor was $40. I don’t know why the increase in labor charge.
Sam D.
5 out of 5
6/12/2025
Great service
Danielle S.
5 out of 5
6/12/2025
Chris was very timely in his communication and helped me navigate the warranty process with no issues. Thank you Chris. Fantastic customer service.
John S.
2 out of 5
6/12/2025
Too many texts about the service and especially when they start before I even leave the dealership. I can only give an honest impression a day or two later. This constant texting is making feel like it’s a form of strong arming to get a positive response. I don’t like that feeling. The constant texting may stop me from ever using your dealership again.
Donna M.
4 out of 5
6/12/2025
He addressed all of my concerns. He explained the issues that needed to be addressed and the cost to fix them.I depend so much on my vehicle and he has helped me to maintain it. That gives me peace of mind. Thank you.
Vicky H.
4 out of 5
6/12/2025
Very good service a lot faster than what I was told. It would be a wonderful dealership.
Tracy P.
5 out of 5
6/11/2025
Great service and fast service, thank you.
Penelope L.
5 out of 5
6/11/2025
Awesome job as usual
Craig K.
4 out of 5
6/11/2025
Larry is excellent. Always thinking about my concerns and proactively offering solutions
Sarah H.
5 out of 5
6/11/2025
Thank you
Anita H.
5 out of 5
6/11/2025
I was taken care of in a timely and efficient manner. The tech was friendly and knowledgeable taking care of my requests. He informed me of potential needed services without pressuring me to purchase at this time.
Josh M.
5 out of 5
6/11/2025
Larry was great. Very knowledgeable and professional. We will be back to Robert’s Toyota because of Larry
Larry V.
5 out of 5
6/11/2025
Best experience I ever had there. Conner did an outstanding job
Denzil A.
2 out of 5
6/10/2025
$120.00 for a tire rotation and simple 5,000 mile inspection seems over the top. No oil change until 10,000 miles seems out of line. I had the oil changed at 2,500 miles at my expense. Not enjoying my Toyota experience, nor have I trusted my dealership experience.
Cathy D.
1 out of 5
6/7/2025
Three and one half hours for an oil change and tire rotation is unacceptable. To make matters worse one of your schedulers solicited the appointment. Not happy.

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