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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1613 reviews 63%
4 star 511 reviews 20%
3 star 55 reviews 2%
2 star 204 reviews 8%
1 star 192 reviews 7%
Review Us
Janet C.
4 out of 5
6/18/2025
Nicest young man!
Jacqueline T.
1 out of 5
6/18/2025
The visit took over 2 hours. That is significantly more than I would expect a scheduled oil change and rotation to take. Larry was kind and helpful, but I was disappointed by how long it took. There were no available seats in either waiting area upon my arrival.
Paul T.
5 out of 5
6/18/2025
He was pleasant and professional. A pleasure to work with!
Frederic S.
4 out of 5
6/17/2025
I cannot identify Keren Griffith. Where does she sit and how would I have interacted with her? Larry Fee did well.
Melinda S.
4 out of 5
6/17/2025
Ok.
Christopher S.
5 out of 5
6/17/2025
Thanks
Penny L.
5 out of 5
6/17/2025
Timely and professional
Jeffrey S.
4 out of 5
6/15/2025
The only thing that I can say is I was just getting a regular service for my truck no tire rotation and it took 1 hour and 45 minutes and I get there 20 minutes early and I was next in line that seems a little bit long shouldn't have took longer than 30 to 40 minutes
Nicole M.
5 out of 5
6/15/2025
Thank you Toyota of Columbia team for y'all's time and service on my vehicle. Job well done!
Mike B.
5 out of 5
6/15/2025
Michael was awesome!!
Jade H.
1 out of 5
6/15/2025
My appointment was at 130 and it took over 3 hours to do one oil change
Na A.
5 out of 5
6/14/2025
I love my Prius!!!
Luis B.
5 out of 5
6/14/2025
Chris was courteous and made sure the service was done as requested.
Toni S.
5 out of 5
6/14/2025
Chris greeted us with a smiling face and took care of us quickly and sent notifications of our services reports. Very well pleased with Chris. Hope we get him next visit to Toyota.
Bob L.
5 out of 5
6/14/2025
Chris was very customer focus, Did a great job !!
Sharon S.
5 out of 5
6/14/2025
Chris was great. He provided excellent service. I am always satisfied with all you staff. They are great!!!
Joe K.
4 out of 5
6/14/2025
Solid experience. I’ll be back.
Donald K.
5 out of 5
6/13/2025
We are proud to be apart of the Toyota family. Thanks Larry Fee for an outanding job in the service department and customer care. We appreciate you!!!
Denita P.
2 out of 5
6/13/2025
Pricing was what we considered unreasonable. We were able to get a better price at Toyota of Cool Springs. They were willing to work with us on pricing and we traveled there to get our services today.
Terrie C.
5 out of 5
6/13/2025
Larry always is very professional and takes great care of me and whatever I need. Great customer service!

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