Roberts Toyota Auto Repair Service

Y’all have done a great job all the way around! Thanks

Very professional, courteous and polite.

Service Tech left the interior kick panel loose after their work. I brought this to Michael’s attention after immediately noticing it when I got in the car. He collected several clips from Parts dept. and replaced the kick panel. While doing this, he noticed a nut also missing on the kick panel. He retrieved a nut and nut driver and secured the kick panel. I consider this above and beyond service.

Larry Fee did a fantastic job!!

Arrived at Robert’s Toyota Columbia at 10:45 for my 11:00 appointment for the 10,000 mile service on my 4 Runner. Chose to wait at dealership when appmt was made. Got checked in and rcvd text with svc completion time promised of 12:15. Rcvd no other communication from svc dept. Asked a svc tech at 2:00 if he would check on my car. 15 minutes later he walked by and I asked him again.Tech who checked me in then showed up and told me my car was the next but they can’t get a lug nut off of the truck in front of me, could not give me an idea of how long that would take, said they are under construction, guys were at lunch, and that they were short a couple of guys. I told him had waisted almost 3 hours there in addition to the 1.5 hour round trip because I thought this would be a good place to take my car. Frustrated and not willing to spend any more time there, I asked for my key so I could go through the process again of scheduling another apptmt at another dealership. He looked happy and quickly brought me my key as if he was glad to have one less job to do. Did not offer to reschedule. We have owned many Toyotas and had them serviced by different dealerships but never had this poor of service. We will not be back.

Great help problem solved

Absolutely have no complaints about Connor!

Good jop

I have had excellent service from Roberts Toyota since they took over the care of my car.

Made an appointment for 10:15 for an oil change and tire rotation. I left to run an errand, returning less than an hour later. My vehicle was repeatedly skipped over and I ended up waiting over 3 hour after returning to get my vehicle back, even after asking multiple times for an update on when it would be ready.

I was there at an 11:30 appt. I approached the service ppl at 1:30 to ask how much longer. They then told me 2 more hours which would put me there from 11:30 to 3:30 which is ridiculous. I had to leave for another appointment at 3 without service. I bought my truck at Roberts but will never do any further business after the complete lack of customer service. If you know you are 5 hours behind, the simple solution is to tell the ppl the situation and ask if they want to stay or reschedule instead of making them wait with no idea.

Thank you! The staff was courteous and efficient.

Good experience. Thank you.

Very satisfied thanks

Chris Williams greeted me by name as soon I walk in, very professional well dressed always made eye contact

I think Michael Hughes did really great job explaining everything the dealership was doing with my car.

Everything was amazing with my service! Thanks Robert's Toyota and Larry for an awesome job!

I had to wait longer than I had hoped , but I know that was not the service departments fault . I left happy and confident that I was safe with a new tire , thanks to my warranty.

Great friendly staff

It takes way too long for an oil change and tire rotation!