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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1674 reviews 63%
4 star 527 reviews 20%
3 star 57 reviews 2%
2 star 209 reviews 8%
1 star 196 reviews 7%
Review Us
Ryan G.
2 out of 5
7/3/2026
I was satisfied with my service until my wife picked up our vehicle and when I was told after they finished the repairs that they would clean the coolant residue off and that was never done my wife was very disappointed and upset it was a brand new vehicle that we just bought a month ago from your dealership and the issue we had was due to a faulty part this is disappointing and frustrating
Sandy P.
4 out of 5
7/3/2026
This is my second appointment with Roberts Toyota and Chris was my service advisor both times. He was professional and very pleasant. A part had to be ordered to repair my car so I’ll be returning soon…hopefully I will be greeted by Chris!
David S.
5 out of 5
7/3/2026
Chris was great! Love chatting and laughing with him!! He was honest on what and when I needed service in the future. I really appreciate that in my service advisor. Give him a raise!!!
Patricia B.
5 out of 5
7/2/2026
Thank you. I appreciate your attentiveness and concern. I am a longtime Toyota owner and so far am enjoying my new vehicle.
Michelle H.
4 out of 5
7/2/2026
I thought when you guys had me do everything online, choose services, payment and communication that the pick up process would have been quick and easy too, but I still had to go in, wait in line, sign papers and pick up my keys. If I had to go in anyway, I would have rather skipped all the online crap that took too long and was frustrating. My service was excellent though.
Draven A.
5 out of 5
7/2/2026
Couldn’t ask for a better service. Thanks to Chris the service advisor as well as the young woman that helped me get my rental. Everything was great
Frederic B.
5 out of 5
7/2/2026
Sean was great, answered all our questions and kept us informed as to the progress of the work.
Emily C.
4 out of 5
7/2/2026
This was the first time getting my Subaru serviced at this location. I usually frequent the cool springs location, and Roberts Toyota is way more relaxed and feels more personal. Sean Rosichan was very open and friendly off the bat, and was extremely helpful in every question I had. I didn't have an appointment, and was expecting/willing to do so in order to be fair, but Sean managed to fit me in the already packed schedule. He made me feel very welcome like I was already an existing customer for many years. I appreciate his patience, kindness, and top-notch customer service, and I will DEFINITELY be coming back and making Roberts Toyota my new location!
Karla H.
5 out of 5
6/30/2026
As usual they did a great job ????
Norman B.
4 out of 5
6/28/2026
Second time at Roberts for service. My wife's car about 3 weeks ago, then mine - much overdue for service. I really appreciated the service team taking the time to explain in detail what was needed and then advise me I had a prepaid plan I'd forgotten about and everything was covered. I can't say thank you for your honesty enough. Roberts gets a bad rap in some sectors online (like Fakebook) and I was a little worried but not any more. I'll be back.
Manuel A.
4 out of 5
6/28/2026
I had a fantastic experience today! The staff was incredibly welcoming, The technician Rosichan, clearly explained the maintenance needed, thank you.
Virginia J.
5 out of 5
6/28/2026
They are very efficient and cheerful love the way they work and help with smiles
Brandon L.
5 out of 5
6/26/2026
Great communication and service, thank you!
Brian J.
5 out of 5
6/26/2026
Great service.
Phyllis T.
5 out of 5
6/26/2026
I will definitely give U guys 10 thumbs up
Janine K.
5 out of 5
6/25/2026
Sean was super nice, and I have had nothing but good customer service from you all
Stephen H.
2 out of 5
6/25/2026
Took twice as long as expected, price was too high
Tim Y.
5 out of 5
6/25/2026
I was very pleased with my service visit. It was probably the quickest in and out I have had.
Joe K.
5 out of 5
6/25/2026
Work was done to satisfaction and Maria was great to work with. We always bring out trusty 4Runner there.
John K.
5 out of 5
6/25/2026
Love the service and the tattoos lol

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