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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1606 reviews 63%
4 star 509 reviews 20%
3 star 54 reviews 2%
2 star 202 reviews 8%
1 star 191 reviews 7%
Review Us
Scott A.
5 out of 5
5/27/2026
Fast, courteous, and comprehensive service made for an enjoyable and productive maintenance appointment.
Lori H.
5 out of 5
5/26/2026
Michael was amazing in helping us with the service on our Highlander. He gave us recommendations for the services needed and was very helpful at explaining everything to us. He was very professional and polite. The service provided was great! I would highly recommend Michael and Robert’s Toyota for your service needs.
James A.
5 out of 5
5/26/2026
Quick service.
Chad U.
1 out of 5
5/26/2026
Please have someone call me. ****-****-xxxx
Brigette G.
5 out of 5
5/26/2026
Service person Shuan very friendly and professional..
Mike S.
4 out of 5
5/24/2026
Will be happy to respond. Service was excellent and I was in and out under 45 min.
Gene B.
5 out of 5
5/24/2026
Thanks for your great service
Ken R.
5 out of 5
5/24/2026
Great service. Above my expectations
Eric F.
5 out of 5
5/23/2026
They did a great job and in great timing
Anita F.
5 out of 5
5/22/2026
Very nice and professional
Clifford F.
5 out of 5
5/22/2026
The staff are very professional and were very fast with my oil change and tire rotation
Lanny C.
1 out of 5
5/21/2026
I requested, by phone and in person (about three times total) to PLEASE locate the cause of the vibration in my car. I am almost positive no effort was made to ever locate this issue. Just a vague tacked on at the end response about how I need to buy a full set of tires and do a wheel balance and alignment for 1300 to get rid of one little vibration. They couldn't even tell me which wheel they thought it was. Most likely because nobody ever looked. Pretty much done with this dealerships service department and it's poor attitude towards doing anything other than the bare minimum.
Zachary S.
4 out of 5
5/21/2026
Mikey is great!
Edward D.
5 out of 5
5/20/2026
Great job
Therance T.
2 out of 5
5/20/2026
The service done on the car was perfect. My experience with my advisor was not. During the follow up call after check, when presented the work that had to be done, I felt rushed or considered as a number rather than a concern customer. When I ask the itemization of the work proposal, after 2 follow up questions, my advisor asked me to go somewhere else and get a different input. All I needed was to understand the details of the work performed. I would expect Roberts Toyota to stand by their value « considering everyone as family and provide outstanding customer expérience ». The management should look into why the advisor s appears stressed at work, is the workload too much, are the training sufficient? I have been working with Roberts Toyota since 2021 and has never felt negative my until my recent service. Thank you
Gerald T.
2 out of 5
5/20/2026
It took two hours for an oil change and was priced differently than online pricing. My wife had a full hip replacement in 53 minutes. The young lady who checked me in was very nice, and assisted later during the process - give her an5'stars. Think it was Chris that assisted in checkout and was very respectful, but when I pointed out two issues with the paint, he passed me off to parts and did not take on responsibility for resolution of the issues. Can't blame him entirely, but rate him avg - 3. Parts did not please me at all and said I needed to talk to an advisor - 1.5. Typical in society today.
John B.
2 out of 5
5/20/2026
You got the wrong person here. This vehicle belongs to Donna Brown (****-****-xxxx)
Mariesol R.
2 out of 5
5/20/2026
I was left for last even though I had an appointment. Everyone that came in after me was taken care of before me. Not sure how that happened but it's terrible customer service.
George S.
5 out of 5
5/20/2026
Excellent service
Stanley W.
5 out of 5
5/19/2026
Thanks

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