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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1611 reviews 63%
4 star 510 reviews 20%
3 star 54 reviews 2%
2 star 203 reviews 8%
1 star 191 reviews 7%
Review Us
Nancy J.
5 out of 5
10/9/2025
He did an excellent and professional job. Great experience.
Michael W.
5 out of 5
10/9/2025
Great job as always
Miles K.
4 out of 5
10/8/2025
Connor absolutely crushed it! His service was top-notch — professional, quick, and friendly the whole way through. You can tell he takes pride in his work and genuinely cares about doing it right. Also, not gonna lie… the guy’s buff. Like, if excellent service had biceps, it’d be Connor. ???? Highly recommend — 10/10
Darren A.
4 out of 5
10/8/2025
They got me an appointment that fit into my schedule and they finished the work quickly. I was very satisfied.
David F.
5 out of 5
10/8/2025
The service was excellent. If I could I would give you 10 stars. I am very grateful and pleased. ????????????
Sandra F.
5 out of 5
10/8/2025
Everyone is very nice and professional. This team has turned me around! I will recommend Roberts service department to my friends. Thanks!
Paul C.
2 out of 5
10/7/2025
I brought the 2024 Tacoma that I bought a few weeks ago at Roberts in to have the OEM swing-away toolboxes installed. The right toolbox was mis-installed; the plate to hold the latch was installed too far back so that the toolbox would not latch. I believe they had their most junior tech do the work and he botched it. The latch itself had been drilled out to try to accommodate, but it still did not work. I made Larry and the shop foreman aware of the problem. The shop foreman confirmed this was mis-installed; Larry said "he'd make it right." I've e-mailed Larry twice to see about taking care of it through a rebate on one of the two boxes - haven't heard back. I'm really disappointed in the service department and this simple mount; I don't believe I'll be bringing the truck back for service to Roberts in Columbia because of it.
Gerry G.
5 out of 5
10/7/2025
Thank you for good service
Dhvani P.
5 out of 5
10/7/2025
????
Susan M.
5 out of 5
10/7/2025
Conner was exceptionally helpful. He kept me informed and able to make good decisions on what to have done. Thank you.
Janice M.
1 out of 5
10/5/2025
I just had the car serviced and you. Said all was good, the power steering is light still comes on and now the car will no start. I think it’s the battery. In your report you said it was good. I will have to have you check it out ASAP
Donna T.
3 out of 5
10/5/2025
Chris was wonderful. Really too much to text. Feel free to call me Monday.
Jill J.
5 out of 5
10/5/2025
Service completed under time. Very nice and kind.
Sean W.
5 out of 5
10/4/2025
Very quick and timely maintenance appointment. Thank you.
Mary M.
5 out of 5
10/4/2025
Professional, timely.
Richard A.
1 out of 5
10/4/2025
My vehicle checking report shows nothing. I used to be able to see that they actually checked everything and see where my tire levels are, tire wear level, wipers, Etc. Would like to know that they actually inspected everything and where everything is at.
Nathaniel F.
2 out of 5
10/4/2025
Bought warranty through Roberts and told to get service somewhere else
Kristen A.
2 out of 5
10/4/2025
No contact. You had a chance when car was there.
Michael S.
5 out of 5
10/3/2025
Thanks!
Deborah Y.
4 out of 5
10/3/2025
Very respectful, knowledgeable, and professional young man….name wasn’t Larry, but I can’t recall his name….no name tag

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