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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1609 reviews 63%
4 star 510 reviews 20%
3 star 54 reviews 2%
2 star 203 reviews 8%
1 star 191 reviews 7%
Review Us
Arthur K.
4 out of 5
11/12/2025
Nice friendly staff. Online appointments work great. Only recommendation is larger and more open waiting area.
Lyric M.
2 out of 5
11/12/2025
Normally my service appointments are about 2 hours. This time I dropped off at 10am and my vehicle wasn’t ready until closing time at 4pm! The lady up front was very apologetic and kind. Meanwhile another personnel sent me a text message right after telling me the vehicle was ready and said my quote was double($406.08) of what I was originally quoted ($265/ $280) for front breaks. This was clearly an error on his part, but someone needs to coach that gentleman. You shouldn’t make such errors and upset your customers without any remorse. Not to mention the long wait time for the vehicle to be serviced. It wasn’t a very pleasant experience.
Dana D.
5 out of 5
11/12/2025
Great work.
Darryl W.
5 out of 5
11/12/2025
Very good
Jason M.
5 out of 5
11/12/2025
Michael and the team were great - they did a great job of taking care of my vehicle !
Diane J.
4 out of 5
11/11/2025
In and out no problem! Chris was wonderful
Steve R.
5 out of 5
11/11/2025
Good service.Great guy. Thanks
Peggy H.
1 out of 5
11/11/2025
The wrong parts were ordered. So I’ll need to return once you receive the correct parts.
Sissy S.
5 out of 5
11/11/2025
Great service always at Roberts Toyota!
Patrick D.
4 out of 5
11/9/2025
She was friendly and we only had to wait a short time for the service to be completed.
Steve R.
5 out of 5
11/8/2025
Deal with Larry . Great guy to deal with.Thankd
John C.
1 out of 5
11/8/2025
Tried to submit this once. Your system bombed out. I tried to make a detail comment to be helpful to you. Not going to type it all again. You can call me if you'd like to talk.
Larry R.
2 out of 5
11/7/2025
Fix it the first time by paying attention to the “Little Details” of the job and NOT assuming that any historical records are applicable to requested service. Driving five hours to discover job incomplete w/ a sorry this happened.
Linda R.
5 out of 5
11/7/2025
Great service. Friendly staff.
Catherine R.
5 out of 5
11/7/2025
I was in and out in an hour, which I was very happy about!
Christopher F.
5 out of 5
11/7/2025
The man who assisted me at service desk was incredibly professional and helpful. Excellent service
Brenda M.
4 out of 5
11/6/2025
I was very satisfied with my service. They addressed all the issues I brought the vehicle in for and asked about others that I might want to get done.
Joel G.
4 out of 5
11/6/2025
my paperwork was wrong and I was being charged. Mikey and the service center fixed it for me. I appreciated it.
Dennis O.
4 out of 5
11/6/2025
Mr Chris Williams,and my salesman Mr Larry are a pleasure to deal with i count them among my greatest friends Robert’s Toyota dealership is my favorite
Gail S.
4 out of 5
11/6/2025
I’m very pleased with your service department and can readily advise others to use your facility. I was pleased to use a coupon. The estimated time for the work was exactly what it turned out to be. Ethan and Michael were professional in their manners, knowledgeable, and very helpful with my questions. Your waiting room was clean and comfortable. It would have been nice to have had a remote to change the tv channel but I understand that all parties might not agree on the same one. Next time I will ask exactly what they plan to do before they begin but I didn’t have any surprises. Gail S

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