Evans Toyota Auto Repair Service

Jim says the service took longer than it should have for an oil change and rotation from start to finish. He was there from 10:40 until after 1pm. I asked for a time when we could get in/out quickly.

Over the past three years I’ve had EXCELLENT service, I could not have been happier or trusted the service techs more at your location. I come regularly when the maintenance is suggested. When I called to schedule the woman said I needed tire rotation and would check the fluids, a 45 -60 minute service. I planned accordingly. Upon arrival yesterday, Mark presented unmotivated to help, did not know why I was there and acted as if I did not either. I repeated what had been told to me on the phone when I made an appointment. He then told me I had a number of things that needed done as he slowly scrolled. I have trusted Toyota and so I agreed. Even though he appeared unaware of why I was even there. He said 1-1.5 hours. Over 2 hours later he had not responded to the text I had about service time when it was over 1.5 hours. I went out to the service desk and he said, I’ll come get you when it’s done. Which never happened. The final time I went out he was still sitting at the desk as he had been the entire time. He then after 2 hours and 15 minutes said, “oh it’s done.” His demeanor was unmotivated, appeared uninformed when I asked questions, and handed the wrong paperwork. I work in customer service as well and know there are a number of things taking place for people, perhaps that’s Mark’s story. In the future I’d appreciate more communication on the front end of what needs to be done when a call is made if regular service items need to be done so I can plan accordingly financially and with time. $390 dollars is much more than a tire rotation. I’d also suggest Mark receives some training on communicating information as the expert not just trying to upsell product/services. It was an unpleasant experience to say the least.

Thank you for your prompt and efficient service

Ms Kay was quite wonderful at her job

David did a great job of communicating the problem the timeline to repair and the cost. My car was fixed quickly!

Great service thanks for the shuttle ride

The service was great

I was told I will be charged only for labor as parts were covered under warranty. But was charged for parts. Also brake inspection charge 45 usd was not deducted from the bill. Had to wait a lot . Multiple visits to desk to finalise the bill. Poor and misleading service

David was incredibly attentive and helpful with this. It was greatly appreciated!

Exceptional service.

Excellent

All good

Continuously satisfied by the support I get from John Geiger and the team… They respect my crazy schedule and deliver fantastic customer service!

Outstanding

Matt was very informative and communicated very well.

Kay was courteous and patient to make conversation with. Also professional to mention future services I made need and answered any questions I had. Thank you Happy Holidays

Service on vehicle was satisfactory. My car was parked 3 row back in ice, snow and slush which is dangerous for your elderly customers which you waiting room was filled with elderly customers. Not everyone’s vehicle is finished at the same time therefore for safety, the car could be left by the exit door for the few minutes it takes to checkout.

Good service and speedy.

For a simple 5000 mile maintenance checkup, it shouldn’t take 1.5 hours.

Great service....great staff!