I am very grateful that I can count on John Geiger and the Service support I get from Evans Toyota each and every time
They go out of their way, making sure that my vehicle is served in a timely manner
So glad Matt was able to fit me into the schedule. I didn’t have an appointment, and my need was urgent. Well done.
We have had our rear hatch door looked at a couple times before they finally decided that the struts were bad. I will be taking our highlander back for a third time and then the struts will be put on. The first time the service department looked at the rear hatch they thought the struts could possibly be bad. So when I took it back the second time I would have thought they would have had new struts on hand to change out. We live over an hour away which is a lot of back and forth for us for what I’m thinking is a minor problem.
Thanks for the unexpected transport!!
Great people and great service
The whole process of getting my car worked on Is very easy with these guys, from scheduling an appointment to leaving with comfort knowing these guys know their stuff
Quick and excellent service
Kay is so quick and yet thorough in helping me get the best service for my Toyota. Well done!
Evans Toyota service alesia does an excellent job. John is always so pleasant.
Was okay with the maintenance work
Kay was amazing, she had my car done by the requested time. She was very on top of it. Would recommend Kay to anyone
Kay does a great job. Always very helpful.
On 12/29/25 Ryan Dishong gave me a written quote for “retail and installation,” plus tax, for three new tires at a price of $1,270.57. However, the total I was charged today for the tires, installation, and tax was $1,371.05. I was told the higher fee was because they needed to align the tires. I thought the alignment fee was already included in the quoted price that referred to “retail and installation.”
No one kept me updated on the progress of the service of my vehicle. The appointment took 3 hours longer than the initial estimate. I was not informed of the additional time. Additional parts were required as well and again I was not ask about the parts or informed about the parts being needed to repair the vehicle. There was a large lack of communication.
They're are multiple reasons ivm not satisfied with the service.
Appreciate the videos sent and live notifications on my vehicle
I had Evans replace my transmission in 2023 and it had less than 20,000 when it failed. For that reason I’m disappointed over all with your overall service. The transmission is as from LKQ and maybe that had something to do with it. It was listed as “used” on my last invoice so maybe that was the reason. I do appreciate the service manager John working with me on the price of this second transmission repair. I like having the text function to communicate however I didn’t get a response to the messages I sent. The service staff were very kind and professional. I just wish I didn’t have to replace a two year old transmission.
Everything went well very happy about the service I got today
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