John is always great! I inquired about missing Sam Harshbarger to say "hi" and he shared He's moved to another opportunity with Evans and was encouraging on why Sam will be a great fit for the role. That's great news. Love this extra touch from John,
The people are very kind. Jose my salesman is what every buyer is looking for, you walk away with a secure feeling about your purchase!
We have been coming to Toyota for years, and this time we bought the extended maintenance warranty for our 2019 Highlander. And every time we come in to do our maintenance they keep trying to make us pay for maintenance services when we already have a plan paid for. Luckily John was there this time and got it straightened out, but when he’s not there we go through this process every time! It’s getting old and ridiculous, to the point of us getting it serviced at another Toyota dealer! Why can’t something be documented or put in our records so we wouldn’t have to go through this every single time. Frustrated and disappointed, Sam & Kathy Mosley
John did a great job getting my issue resolved. It did take me coming back but John knew immediately why I had to come back. Fixed and all is well now.
I was there when the person crashed through the service door. So glad all people in the area were not hurt as well as the man driving the car.
Was told on the phone it would take 30 minutes. After making an appointment and showing up at my appointment time, When I arrived they said 1 hour. All for simple diagnosis on a single tire that really should take no more than 10 minutes. After two hours of waiting, I finally asked what was going on, and then was told oh we just looked at it and we can’t fix it so we can replace it, but it will take time. They told me the reason it was so long was because they were waiting on parts to get back to the service writer, even though there were no parts involved in the diagnosis of the problem. It was flat out the worst experience I have ever had in any service department in 20 years
The heat in the vehicle is not hot, I left a message for Jacob to reach out or will be there on Saturday morning at 9pm for diagnostic. Thanks
Didn’t take time to understand our problem, and frustration. Made unnecessary comments about writing notes on the receipt, it’s was only to make sure that my liability is cover if Evans is at fault, but I guess it’s funny for some people
I was told 1 and 1/2 to 2 hours. I checked in at 9:45 and was only fine at 1 pm because I told them I had to be out to pick up my grandson. I was late and he had to be held at school until I got there. Unexceptable.
Jacob communicated very well the work completed, made adjustments on invoice, and checked us out in a timely fashion.
Dainen is very customer focused and helped resolve an issue with the new key fob I’d had programmed.
Unscheduled service need was worked in on a Monday AM and commpleted arounf noon. Thanks!
I had two additional questions regarding operating 2 features of my car and Jacob was very kind to show me how to operate the features. He told me my service would be finished by 9:30 AM and I was on my way home at 9:20 so I very pleased with my service and Jacob’s professionalism.
Very helpful, friendly, quick, and kept me updated.
It took hours longer than originally estimated. They never spoke to me about the delays while I was waiting.
When asked about what caused the delay, they blamed ‘the girls up front for over scheduling them’. That was clearly a lie and just re-enforces why dealerships have such a poor reputation.
Do better.
I am always impressed with how thorough John is, and I also appreciate his ability to answer any questions I may have about my vehicles
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